Daikin Comfort · 1 day ago
SUPV CUSTOMER SERVICE
City of Industry, CA
Full-time
Onsite
Senior Level, Lead/Staff
$70K/yr - $84K/yr
8+ years expDaikin Comfort is seeking a Supervisor for their Customer Service department. The role involves overseeing Customer Service Representatives, building team morale, and ensuring high levels of customer satisfaction while managing branch operations and profitability.
Consumer ElectronicsConsumer GoodsHeating Ventilation and Air Conditioning (HVAC)ManufacturingMechanical Engineering
No H1B
Responsibilities
Provide direction and oversee the work and functions of Customer Services Representatives
Responsible for building and maintaining morale in the branch by demonstrating leadership qualities and setting an example for staff, promoting teamwork both within the branch, local team and within the region. Develop employees’ performance and skills with proper training and guidance and assist them at reaching their full potential
Process purchase orders, research low stock and receivables and process branch payables, audit cash drawers and truck metrics. Remain current with warranty processing, and follow up quickly on rejections
Oversee all aspects of profit center (operations, sales, admin, etc.) working closely with Credit Department at Corporate to determine appropriate credit level and resolve any credit issues
Develop plans for increased branch profitability/productivity and drive continuous improvement processes
Delegate all workflow to team representatives and accountable for their goals and work performance
Provide feedback to Customer Service employees on performance and disciplinary actions when needed
Provide motivation to staff on giving excellent customer service to our customers
Recruit for open positions in department, review resumes and interview potential candidates
Captures & compiles data relating to department operations
Perform additional duties as needed
Qualification
Required
Knowledge of HVAC products
Proven customer service experience with high level of customer satisfaction
Experience with performance metrics, process improvement, and policy enforcement
Effective leadership and employee development skills
Experience with training methods
Familiarity with Performance Management and CRM systems
Excellent verbal and written communication skills
Working knowledge of Microsoft Office – Outlook, Excel, Word, PowerPoint
Effective organizational and time management skills
High level of attention to detail and compliance oriented
Ability to effectively handle changing priorities
Excellent problem-solving skills, with ability to apply sound judgment and decision making skills
8+ years with customer service preferably within the HVAC industry
2+ years in a lead / supervisor role
Must be able to perform essential responsibilities with or without reasonable accommodations
Includes standing, walking, working at desk and at store customer counter
Must be able to perform essential responsibilities with or without reasonable accommodations
High volume manufacturing environment with forklift traffic
May have higher noise volume in areas – hearing protection required
Qualified Applicants must be legally authorized for employment in the United States
Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States
Company
Daikin Comfort
Daikin Comfort is an air conditioning manufacturing and service providing company.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Lisa Mestayer
Project Manager, CEO Staff
Shu Kawasaki
Director-CEO Staff
Recent News
2025-12-02
2025-09-17
Company data provided by crunchbase