Norwegian Cruise Line Holdings Ltd. · 1 month ago
Air Service Specialist
Miami-FTL Area
Full-time
Onsite
Entry Level
1+ years expNorwegian Cruise Line Holdings Ltd. is seeking an Air Service Specialist responsible for supporting Revenue Management processes and handling post ticketing changes to maximize net ticket revenue. The role involves interacting with customers, resolving issues, and ensuring compliance with service standards.
TourismTransportationTravel
Responsibilities
Receive inbound calls from internal and external customers to provide information on the Air program, resolve problems, answer general questions, and assist as needed
Resolve all post ticketing schedule changes, discrepancies, and reservation not in compliance
Continuously monitor all the respective queues in Amadeus Management Center and resolve in a timely manner
Monitor and resolve all reservations in the Air review Queue in Seaware
Review flight recommendations in GDS platform to select the most economical fares, based Air standards and vessel arrival/departure times
Perform quality assurance checks and balances on all air reservations/PNRs assigned for accuracy and ensure with compliance of service standards
Execute the Travel With Guarantee program by rebooking qualified guests on the same flight itinerary
Identify, escalate, and follow up on any reservation or flight errors in a timely manner with minimal to no impact to the guests
Answer and handle all incoming requests from the Resolution Desk in a timely manner
Interact frequently with the respective airlines to negotiated waivers, name updates, changes as needed
Maintain current knowledge of the Airline industry and Norwegian Cruise Line company trends
Perform other job-related functions as assigned
Qualification
Required
High School Diploma
Associates Degree, Travel Agency School Certification or any equivalent combination of relevant background and work experience
One year experience with a cruise line/Tour operator and/or airline reservations experience
Strong analytical skills to research and resolve discrepancies
Knowledge of or ability to learn revenue management concepts, tools and strategies
Intermediate level proficiency with Microsoft Office
Ability to manage multiple responsibilities at once
Must be able to thoroughly document work as needed
Must be detail oriented and have an ability to work effectively in a team-based environment
Possess excellent written and verbal communication skills
Preferred
Familiar with airline policy and procedures, and contract pricing
Company
Norwegian Cruise Line Holdings Ltd.
Norwegian Cruise Line Holdings Ltd.
10001+ employees
H1B Sponsorship
Norwegian Cruise Line Holdings Ltd. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (3)
2023 (6)
2022 (7)
2021 (9)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$9.26BKey Investors
L CattertonApollo
2025-09-09Post Ipo Equity· $81.29M
2025-09-08Post Ipo Debt· $1.3B
2025-06-26Post Ipo Debt· $786M
Leadership Team
Harry Sommer
President and CEO
Patrik Dahlgren
Executive Vice President Vessel Operations
Recent News
2026-01-14
Company data provided by crunchbase