Southern Air LLC · 3 weeks ago
After-Hours Customer Service Representative
US-LA-Baton Rouge
Full-time
Onsite
Entry Level
1+ years expSouthern Air LLC is a family-owned and operated company seeking a self-motivated individual to join their Customer Support team. The role involves managing incoming calls, scheduling customer estimates, and providing top-level service and support to ensure customer satisfaction.
Heating Ventilation and Air Conditioning (HVAC)Real Estate
Responsibilities
Manage incoming calls from customers
Schedule and manage customer estimates
Identify and assess customers’ needs to achieve full satisfaction of work provided
Manage customer and technician schedules
Renew and manage maintenance agreements
Build relationships with customers and provide top-level service and support
Maintain accurate and detailed records of customer needs, requests, and tasks performed
Appropriately handle and de-escalate customer complaints and concerns
Qualification
Required
MUST BE ABLE TO WORK EVENINGS (4-8PM) AND ALSO AVAILABLE TO WORK WEEKENDS
1+ year of call center or customer support experience required
Valid driver's license with clean motor vehicle record
Ability to commute/relocate: Baton Rouge, LA: Reliably commute or planning to relocate before starting work (Required)
Preferred
1-5 years of call center or customer support experience preferred
Experience with MS Office products preferred
Experience with Service Titan preferred
Benefits
Matching 401(k)
Health Insurance
Dental and Vision Insurance
Life and Disability Insurance
Paid Time Off
Ongoing Training and Development
Company
Southern Air LLC
Southern Air provides award-winning heating, cooling and plumbing services to residents of Shreveport, Alexandria, Monroe & surrounding Louisiana areas.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2019-10-01Acquired
Leadership Team
Amy Hatch, CPA
Chief Financial Officer
Company data provided by crunchbase