Bazaarvoice · 2 weeks ago
Associate Account Director, Enterprise
Austin, TX
Full-time
Onsite
Entry, Mid Level
$115K/yr - $125K/yr
1+ years expBazaarvoice is a company that creates smart shopping experiences by connecting brands and retailers with consumers. They are seeking a motivated Associate Account Director to support senior Account Directors in managing high-value accounts and ensuring operational efficiency, customer retention, and effective contract management.
AnalyticsContentE-CommerceSaaSSocial Media
Responsibilities
Drive Retention and Operational Excellence
Own Small-Dollar Renewal Pipeline: Directly manage the full renewal sales cycle for a dedicated portfolio of smaller-sized contracts. This includes timely outreach, negotiation of terms, and contract closure, ensuring zero churn in this segment
Contract and Administrative Support: Act as the primary internal resource for senior Account Directors, taking ownership of all routine operational tasks related to amendments, bookings, and transactional contract modifications
Customer Operational Liaison: Serve as the primary point of contact for routine customer inquiries related to billing, basic contract questions, and operational support for our Enterprise HoB customers
Support Account Strategy: Collaborate closely with senior ADs to assist with strategic tasks, including preparing renewal forecasts for the small-dollar segment, assisting with multi-threading and account mapping documentation, and gathering necessary data to support strategic presentations
Book Meetings: Prospect into net new contacts in your assigned customer base, uncovering new opportunities to expand our partnership with these accounts
Maintain Install Base Health: Proactively monitor customer health metrics for assigned accounts, flagging potential risks related to renewals or usage to the senior AD and Client Success team
System Mastery: Become fluent in using our CRM (Salesforce) and pricing tools to ensure meticulous pipeline management, accurate forecasting, and complete adherence to all internal sales processes
Qualification
Required
1-4 years of professional experience in an account support, inside sales, sales development, or account management role within a B2B SaaS environment
Demonstrated ability to manage multiple priorities, execute complex administrative processes flawlessly, and maintain exceptional attention to detail in contract management
Strong written and verbal communication skills, comfortable interacting directly with clients via phone and email to resolve operational issues and manage the renewal process
Familiarity with CRM software (Salesforce highly preferred) and strong working knowledge of Microsoft Office or Google Workspace
A motivated self-starter who thrives in a supportive, team-centric environment and is eager to learn complex enterprise sales cycles from experienced leaders
Preferred
Highly organized and process-driven
Eager to build a career in Enterprise SaaS sales
Company
Bazaarvoice
Bazaarvoice helps brands capture, analyze and act upon social data, and enables authentic customer-powered marketing.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$130.55MKey Investors
Battery VenturesAustin Ventures
2021-03-26Acquired
2012-11-16Post Ipo Equity· $6.71M
2012-06-25Post Ipo Equity· $103.94M
Leadership Team
Colby Smith
Chief Operating Officer
Benjamin Dunkel
Senior Manager, Head of Solution Consulting EMEA
Recent News
E-Commerce Times
2026-01-19
2025-11-02
2025-10-01
Company data provided by crunchbase