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Best Plumbing Supply · 4 weeks ago

HVAC Technical Specialist

United States

Full-time

Remote

Mid, Senior Level

$65K/yr - $110K/yr

5+ years exp

Hajoca Corporation is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. They are seeking an HVAC Technical Specialist who will oversee technical training and support, diagnose HVAC issues, and provide consultation to customers. The role involves extensive travel and requires strong technical knowledge in HVAC systems.

Consumer GoodsE-CommerceReal Estate

Responsibilities

Oversee all aspects of HVAC technical training and support within the region

Use advanced HVAC technical knowledge to investigate, analyze, and diagnose field technical issues and work with HVAC manufacturers to resolve all technical issues both over the phone and onsite

Travel throughout large geographic territory to customer locations to advise on complex HVAC technical issues

Work independently to provide consultation and guidance to customers regarding their HVAC system performance

Deliver comprehensive product support training, updates, and inventory assistance to Hajoca Profit Centers

Support sales efforts through technical training, coaching, evaluation, inventory recommendations and product support

Effectively manage customer contacts and relationships to provide excellent customer service, build support and sales, and constantly increase overall customer satisfaction

Develop close support alignment with each Profit Center Manager and HVAC sales staff member to ensure open communication and assistance

Maintain a current working knowledge of all HVAC technical issues by reviewing all technical bulletins and attending industry-related technical training functions and professional events

Safeguard and maintain all Company assets – business planning and strategy, customer information and confidential manufacturer information

Conduct all business in accordance with Company policy and procedures

Successfully complete required safety and compliance training programs as assigned

Perform other reasonably related duties as assigned by immediate supervisor and other management as required

Qualification

HVAC technical knowledgeHVAC certificationsTechnical training experienceMicrosoft Office proficiencyCustomer relationship managementBasic math skillsEnglish language proficiencyVerbal communicationWritten communicationProblem-solvingOrganizational skillsDetail-orientedSelf-starterTeam collaboration

Required

5+ years of technical experience in HVAC systems

Applicable HVAC certifications

Be able to diagnose and analyze HVAC equipment, installation and application according to the manufacturer's installation documentation

Have experience training others on HVAC systems

Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain appointment and customer contact files, and to analyze performance data

Demonstrate outstanding verbal and written communication, and generous listening skills

Be organized, a self-starter, and detail oriented

Be able to build and maintain a positive working relationship with customers, vendors, and co-workers

Be able to learn and operate the computer related systems used to create and submit quotation packages and create orders

Read, write, speak, and understand English

Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals