The Michaels Organization · 3 weeks ago
Maintenance Customer Service Representative
Fort Belvoir, VA
Part-time
Onsite
Entry Level
$19/hr - $23/hr
1+ years expThe Michaels Organization is a national leader in residential real estate offering full-service capabilities. The Maintenance Customer Service Representative serves as a liaison between the residents and the maintenance staff, providing information and resolving issues to ensure high customer satisfaction.
Real Estate
Responsibilities
Provide excellent customer service at all times
Track all work orders in the Property Management Software and ensure all work orders are handled according to company protocols for completion and response
Use various means of communication to interact with residents and handle customer service issues
Generate and analyze work order reports weekly to ensure company protocols are being followed
Answer all phone calls promptly and professionally
Confirm and schedule appointments for work orders as necessary
Monitor resident work orders in the Property Management Software, and relay information to or from work crews and supervisors
Be familiar and have a good working knowledge of company policies, products, and services to better serve residents
Ensure complete and accurate capture, data entry, and maintenance of resident information
Maintain records of resident interactions, details of inquiries, comments, complaints, and actions taken. Ensure proper filing of said records
Alert managers/supervisors quickly to significant resident issues and concerns
Effectively communicate issues, problems, ideas, concerns and information on work progress verbally and in writing
Review files, records, and other documents to obtain information for responding to requests
Perform other duties as assigned by managers/supervisors
Qualification
Required
Minimum 1-year administrative experience
Proficient in all Microsoft Office Programs and the on-site property management software as applicable to job responsibilities
High School Diploma or GED
Valid Driver's License and acceptable driving record
All specific certifications required by law
Must pass drug test screening
Must successfully complete all required courses, classes, and training provided by MMS
Action and results-oriented
Resourceful, creative, decisive
Strong customer service, communication, and interpersonal skills required
Excellent organization skills
Ability to work independently and as a member of a team
Ability to work in a fast-paced and customer service-oriented environment
Perform duties under pressure and meet deadlines in a timely manner
Ability to work with sensitive information and maintain confidentiality
Ability to prioritize and manage daily workload to ensure successful completion
Ability to follow directives and work with minimum supervision
Must possess the ability to problem solve and prioritize
Interact with co-workers, supervisors, vendors, residents, guests, and the public in a professional and pleasant manner
Ability to maintain professional demeanor while handling complaints and difficult situations
Maintain a pleasant, patient and friendly attitude
Possess a strong attention to detail, positive work ethic, and team player mentality
Benefits
Medical
Dental
Vision
Prescription
Generous paid time off
A 401 (k) plan with a company match
Michaels Employee Scholarship Program
Company
The Michaels Organization
The Michaels Organization is a family of companies dedicated to excellence in affordable, mixed-finance, student and military housing.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$4MKey Investors
Virginia Department of Housing and Community Development
2023-08-24Grant· $4M
Leadership Team
Sharon Har
Vice President of Development
Kimberlee Schreiber
President
Recent News
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