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Riverwalk Casino Hotel · 2 days ago

Hotel Front Desk Clerk

Vicksburg, MS

Full-time

Onsite

New Grad, Entry Level

Riverwalk Casino Hotel is beautifully situated on the scenic Mississippi River, offering exceptional entertainment to visitors. The Hotel Front Desk Clerk will accommodate hotel guests by managing check-ins and check-outs, handling reservations, and ensuring a welcoming experience.

Restaurants

Responsibilities

Greeting, registering, and assigning rooms to hotel guests

Verifying guest identification and establishing how the guest will pay for their accommodations

Issuing room keys and relay instructions to bellhops

Keeping records of room availability and guests’ accounts on computer

Computing bills and collecting payments in Visual One

Making and confirming reservations

Answering PBX calls and routing calls to proper extensions

Answering inquiries pertaining to hotel services, shopping, dining, entertainment and any other activity connected with the hotel, casino, or entertainment complex

Advising housekeeping staff when rooms have been vacated and are ready for cleaning

Contacting housekeeping or maintenance staff when guests report problems

Performing simple bookkeeping activities, such as balancing cash accounts

Recording guest comments or complaints, referring guest to supervisor if needed

Assisting guest as needed with purchases at the Gift Shop

Keeping Gift Shop stocked with merchandise as needed

Performing other duties as assigned