Thermo Fisher Scientific · 3 days ago
Technical Training Specialist (Process Analyzers)
Houston, TX
Full-time
Hybrid
Entry, Mid Level
1+ years expThermo Fisher Scientific is a leading company in the field of analytical instrumentation. The Technical Training Specialist will provide training on the Prima PRO and SOLA iQ systems, ensuring users can operate and maintain these technologies efficiently while also developing training materials and improving training effectiveness.
BioinformaticsBiotechnologyCloud Data ServicesConsultingHealth CareLife ScienceManagement Information SystemsOffice SuppliesPrecision Medicine
Responsibilities
Represent Thermo Fisher Scientific professionally in all customer-facing and internal interactions
Conduct training sessions in person and online with a passion for the Prima PRO and SOLA iQ solutions, targeting customers, distributors, field service engineers, application specialists, and internal commercial teams
Facilitate hands-on instrument training covering operations, configuration, calibration, diagnostics, and maintenance procedures
Instruct users how to interpret analytical data, apply guidelines, and perform troubleshooting
Serve as an expert on Prima PRO and SOLA iQ technology, supporting FSEs and service colleagues throughout their onboarding and following training
Develop and continuously improve training materials such as presentations, manuals, quick-start guides, exercises, assessments, and training videos
Collaborate with R&D, product management, and engineering to incorporate new software features, system updates, and product improvements into training programs
Collect learner insights, measure training efficiency, and drive continuous improvements that elevate knowledge retention and user performance
Maintain training schedules, trainee records, certification logs, and documentation in compliance with internal training standards
Support commercial teams by demonstrating product capabilities and helping address detailed technical questions during customer engagements
Apply Practical Process Improvement (PPI) concepts to improve training workflows, course development, and improve the effectiveness and efficiency of the training program
Provide support to multiple departments such as field service, technical support, and new product rollouts when required
Qualification
Required
Bachelor's degree or equivalent experience in Chemistry, Chemical Engineering, Instrumentation, Analytical Sciences, or a related technical field
Experience with analytical instrumentation, process mass spectrometers, gas analysis systems, or similar technologies
Excellent verbal and written communication skills that support clear and effective training
Ability to engage diverse audiences and develop strong, positive customer relationships
Strong technical curiosity paired with the capability to grasp complex analytical ideas and communicate them clearly
Strong problem-solving and troubleshooting abilities, with attention to detail in diagnostics and instrument operation
Ability to build structured, user-friendly training materials and technical documentation
PC literacy including MS Office, Outlook, and experience with learning or CRM systems (e.g., SuccessFactors, Salesforce)
Self-motivated, organized, and able to balance multiple training schedules and priorities independently
Ability to travel domestically and internationally up to 60% per year, depending on business needs
Preferred
Prior experience in technical training, field service, application support, technical assistance, or engineering
Over one year of field service involvement with process mass spectrometers
Experience with, maintaining, or diagnosing Prima PRO, SOLA iQ, or comparable mass spectrometry systems
Benefits
401k
Health and vision coverage
Employee Stock Purchase Plan
Employee assistance programs
Company
Thermo Fisher Scientific
Thermo Fisher Scientific is a biotechnology and laboratory equipment company that provides a wide range of scientific products and services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$15.97BKey Investors
National Grid
2025-11-24Post Ipo Debt· $2.42B
2025-09-30Post Ipo Debt· $2.5B
2023-08-07Post Ipo Debt· $2.95B
Leadership Team
Stephen Williamson
Senior Vice President and Chief Financial Officer
Daniella Cramp
Senior Vice President and President, Bioproduction Group
Recent News
2026-01-09
EIN Presswire
2026-01-07
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