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Progress · 2 days ago

Senior Principal Information Science Consultant

United States

Full-time

Remote

Senior Level, Lead/Staff

$144K/yr - $178K/yr

8+ years exp

Progress is a trusted provider of software that enables customers to develop and manage AI-powered applications. The Senior Principal Information Science Consultant will lead customer engagements, addressing complex information and knowledge challenges while ensuring sustained value from the Semaphore platform.

ComputerEnterprise SoftwareInformation TechnologySoftware

Work & Life Balance

No H1B

U.S. Citizen Only

Responsibilities

Lead in-depth discovery to understand customers’ business objectives, information ecosystems, and pain points, and translate them into clear problem statements and opportunity areas for Semaphore

Facilitate workshops and advisory sessions that guide customers through options, tradeoffs, and roadmaps for semantic modeling, taxonomy/ontology design, metadata standards and governance, and content classification

Act as a trusted advisor to business and technical stakeholders, using active listening, open-ended questioning, and data driven insight to create solutions rather than prescribe products

Define and oversee the design of thesauri, ontologies, taxonomies, and knowledge models that underpin customer use cases, ensuring alignment with long-term business and technology strategies

Develop complex classification strategies that leverage organization’s knowledge models

Provide strategic guidance on how Semaphore integrates into the broader application, search, analytics, and AI landscape, including change management and adoption considerations

Lead complex client engagements as the senior consultant, ensuring quality of deliverables, alignment to outcomes, and clear communication with executive sponsors and steering groups

Mentor and coach other consultants in consultative methods (e.g., discovery techniques, facilitation, stakeholder management) and in advanced information science practices

Contribute to thought leadership and best practice assets (frameworks, templates, playbooks) that help standardize a consultative, value focused approach across Semaphore services

Qualification

Information scienceKnowledge managementSemantic technologiesConsultative approachW3C semantic standardsTaxonomy designMetadata managementREST-based APIsCommunicationFacilitation skillsStorytelling skillsMentoring

Required

8–10+ years of experience in information science, knowledge management, knowledge engineering, information architecture, or related discipline, including substantial time in consulting or advisory roles

Knowledge of W3C semantic standards – such as RDF, SKOS, SKOS-XL, OWL, SHACL and SPARQL

Demonstrated success using a consultative approach with enterprise customers: leading discovery, facilitating workshops, building mutual success plans, and guiding stakeholders through complex decisions

Deep hands-on experience with semantic technologies, taxonomies, ontologies, and metadata management; experience with Semaphore or similar platforms strongly preferred

Proven ability to operate as a senior or principal level advisor on complex, multistakeholder programs, including engaging at executive level and influencing direction without direct authority

Excellent communication, facilitation, and storytelling skills, with the ability to connect information science and technical topics to business outcomes and strategic priorities

Due to being in our Federal team, US Citizenship is required

Preferred

Experience with text analytics and rule-based auto-tagging systems

Practical experience working with REST-based APIs

Experience in knowledge intensive, highly regulated, or content rich industries where metadata, governance, and findability are critical

Background working with cross functional teams (e.g., Product, Customer Success, Architecture, Data/AI) to shape roadmaps and long-term account strategies

Familiarity with consultative frameworks from customer success, management consulting, or design thinking (e.g., discovery, journey mapping, mutual success planning) and applying them in information centric programs

Benefits

Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan.

Tuition Reimbursement program.

Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance.

Competitive salary, uncapped commission, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback

Flexible paid vacation time, paid day off for your birthday, and company holidays.

A variety of leave plans, including Parental Leave.

Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health.