Goodwill Industries of North Florida ยท 3 weeks ago
Sr. Project Facilitator- FT- TCI Group
Jacksonville, FL, US
Full-time
Onsite
Senior Level
$55K/yr - $55K/yr
7+ years expGoodwill Industries of North Florida is seeking a Senior Project Facilitator to ensure a positive customer experience and successful project delivery. This role coordinates projects from initial customer request through installation, documentation, and final invoicing, while managing internal teams and serving as the primary point of contact for customers.
Retail
Responsibilities
Receive and document new installation requests and customer/site information
Add new sites to the open project list and send welcome packages with questionnaires and preferred installation dates
Track project progress, maintain regular customer communication, and confirm site readiness
Schedule installations (minimum 3 days in advance) and add to dispatch board
Facilitate daily project meetings to share updates and align departments
Provide installation crews with necessary documentation and instructions
Document scope changes and obtain written customer approval for additional charges
Verify completed work, update project notes, collect photos/documentation, and confirm revisit needs
Manage invoicing for completed projects and separate invoicing for change orders
Apply project management processes, including initiation, planning, execution, monitoring, and closure
Maintain accurate physical and digital documentation, including work orders, project notes, and SharePoint updates
Support recruitment and onboarding of skilled technicians as needed
Utilize tools like Outlook reminders to track tasks, calls, and deadlines
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or related field (Master's preferred). Equivalent combination of education and relevant experience may be considered in lieu of a degree
Minimum 7-10 years of proven experience in project facilitation, coordination, or management
Strong organizational and time-management skills with attention to detail
Ability to manage multiple projects simultaneously and prioritize effectively
Excellent communication and interpersonal skills for interacting with clients, technicians, and internal teams
Familiarity with project management tools and systems (e.g., Service Ledger, SharePoint) and MS Office applications
Technical knowledge or experience in installations such as low-voltage cabling, sound systems, cameras, timers, and drive-thru communication systems is a plus
Ability to lead, motivate, and provide feedback to team members
Customer-focused mindset with a commitment to delivering a positive experience
Drive motor vehicle
Hearing
Speaking
Keyboarding
Writing
Sensitivity to service population's cultural and socioeconomic characteristics
Preferred
IT Certifications are a plus
Verbal communication (including telephone)
Team-oriented and collaborative interpersonal relationships
Organize and prioritize information
Company
Goodwill Industries of North Florida
Goodwill Industries of North Florida is a local, not-for-profit organization that removes barriers to employment through training, education, and career opportunities for the communities we serve.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
David Rey
Chief Financial Officer
Rachael Mueller, J.D.
Chief Development Officer
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