This job has closed.

Alloya Corporate FCU · 1 month ago

Member Service Associate

Albany, NY

Full-time

Onsite

Mid Level

$24/hr - $26/hr

3+ years exp

Alloya Corporate FCU is seeking a Member Service Associate to join their team. In this vital role, you will provide exceptional service to members while assisting with transactions, problem resolution, and promoting financial products.

BankingFinancial ServicesNon Profit

Responsibilities

Assist members with first-level product support utilizing active listening skills and service level standards to provide solutions to members

Document call information and open tickets as needed by gathering all necessary information to ensure proper handling

Maintain in-depth knowledge of products and services as well as applicable procedures, laws and regulations

Cross-sell products as appropriate and provide lead information to account owners

Qualification

Customer service experienceFinancial services knowledgeMicrosoft Office proficiencyCommunication skillsOrganizational skills

Required

Two-year college degree or equivalent experience

Demonstrated experience (3-5 years) in customer service or call center environments with a focus on financial services

Familiarity with Microsoft Office applications and ability to learn new technology quickly

Excellent communication skills (written and oral) with the ability to build rapport and manage customer relationships effectively

Detail-oriented with strong organizational skills to manage multiple tasks efficiently

Benefits

Competitive Pay: We know your value and we're not afraid to pay for it.

Time Off: Generous amounts of accrued paid leave time plus 11 paid holidays a year.

Tuition/Certification Reimbursement: Up to $5,000 annually.

Benefits: Medical, dental and vision insurance, life insurance and accidental death and dismemberment (AD&D) coverage. Opt-out credit is provided for employees who don't need coverage.

401(k) Plan: Alloya matches the first 4% of employees’ 401(k) contributions each pay period.

Wellness: Ongoing, company-wide wellness initiatives.

Coaching and Development: Life coaching services for personal and professional development available free of charge, in addition to internal and external training opportunities.

Employee Assistance Program (EAP): 24-hour access to EAP hotline.

Community Giving: Ongoing charitable giving and employee donation matching.

Engagement Activities: Designed to foster community and camaraderie in the workplace.