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Country Music Hall Of Fame and Museum · 1 month ago

External Affairs Information Manager

Nashville, TN

Full-time

Onsite

Mid Level

3+ years exp

The Country Music Hall of Fame and Museum is located in Nashville and focuses on documenting and interpreting the history of country music. The External Affairs Information Manager will provide administrative and data management support to the External Affairs, Development, and Education departments, ensuring accuracy and efficiency in their operations.

AssociationMusic

Responsibilities

Serve as the Tessitura super user and oversee its use for the External Affairs, Development, and Education departments

Liaison with IT department on Tableau reporting needs and the use of departmental Tessitura data within the Tableau environment

Oversee the processing and reconciliation of all Development and Education department revenue with Accounting department

Maintain the integrity and accuracy of the data used by the External Affairs, Development, and Education departments, ensuring best practices for data entry are followed across the division. Conduct regular data review, audits, and standardization updates, and larger data cleanup projects in collaboration with the IT department

Provide scheduled and one-off reports, lists, and Tessitura extractions with divisional staff for regular department operations

With IT department, create and maintain departmental data structures within Tessitura as appropriate to support regular departmental tasks and monthly/annual reporting needs for the institution

Represent database and departmental needs at internal meetings

Manage divisional constituents within Tessitura and ensure processes are in place for regular maintenance of key groups (i.e. donors, government officials, board contacts, schools, etc.)

Execute annual large data projects, including donor screenings, National Change of Address information review, donation appeal mass-mailing lists, and annual report donor listings

Oversee acknowledgement and tax receipt process and management of digital donor files

Prepare and format data from the Tessitura database for divisional use, including extensive use of Excel and advanced formula entry

Qualification

Tessitura CRMTableau analyticsMicrosoft Office SuiteData managementOrganizational skillsInterpersonal skillsConflict resolutionIndependent work

Required

Associates degree, college course work or relevant experience in Non-Profit Management, Development, Education Administration, Business Administration, or related fields

Three years of Customer Relationship Management (CRM) technology experience

Preferred

Bachelor's degree in Non-Profit Management, Development, Education Administration, Business Administration, or related fields

Preference given to Tessitura users in development and/or ticketing capacities at mid to large-sized arts & cultural organizations

Familiarity with Tableau analytics and reporting end-user interface, or like application

Experience with budgeting and accounting

Passion for the arts, museums, community engagement, and country music

Benefits

Medical, Dental, Vision, Life Insurance Options

Competitive Pay

Paid Vacation and Sick Days

Paid Holidays (13) and Floating Holidays (2)

401(K) with Up to 3% Employer Match

Employee Assistance Program (Free Counseling and Legal Services)

Eligibility for Public Service Student Loan Forgiveness

FREE 24/7 Downtown Parking and Transit Benefits

Continuing Professional Offerings

Complimentary Museum Admission (For Yourself, Family, and Friends)

Reciprocal Partnerships with Local Venues (The Nashville Zoo, Dollywood Theme & Water Parks, National Museum of African American Music, tours at The Opry and The Ryman Auditorium, and more)

Up to 25% Discount in Retail Stores and Onsite Restaurant Venues

Opportunities to Attend Exhibit Openings, Concerts and Special Events

Employee Engagement Activities and Opportunities

FSA and Dependent Care Options

Dog Friendly Work Environment

Volunteering and Community Engagement Opportunities