Yendo · 1 month ago
Title Operations Admin
Dallas
Full-time
Onsite
New Grad, Entry LevelYendo is a company focused on empowering individuals to build a stronger financial future through innovative credit solutions. They are seeking a highly organized Administrative professional to join their Title Operations team, responsible for coordinating title processing, managing documentation, and ensuring customer satisfaction through accurate administrative support.
Artificial Intelligence (AI)Consumer LendingCredit CardsFinancial ServicesFinTech
Responsibilities
Post and reconcile payment checks accurately and on time to the appropriate accounts
Maintain clear documentation for payment posting, check logs, and related case notes
Support bank-related administrative tasks (e.g., deposits or other required banking errands) as assigned
Retrieve and organize PO box mail daily, sorting and routing title-related items promptly
Prepare and ship title packets and outbound documentation following required mailing standards
Scan, upload, label, and file documents to ensure clean, searchable records
Complete DMV, post office, and other operational errand runs as needed to support title processing and releases
Track drop-offs, receipts, confirmations, and turnaround timelines for accountability and visibility
Validate incoming titles and supporting documents for completeness and accuracy prior to processing
Assist with administrative steps tied to lien placement, duplicate title requests, and rejected DMV submissions (follow-up, resubmission prep, documentation gathering)
Help coordinate state-to-state title transfers by assembling required paperwork and tracking next steps
Manage inbound calls and voicemails for the Title Ops queue, routing issues appropriately and ensuring timely follow-up
Create, update, and maintain cases in the CRM/case management system, including notes, task status, and document attachments
Communicate with customers and third parties to request missing documentation or clarify discrepancies (as needed for resolution)
Own routine office organization: filing systems, scanning stations, mail areas, and shared workspaces
Order and maintain supplies needed for daily operations (mailing supplies, labels, paper, toner, etc.)
Support team culture and coordination by assisting with team-building logistics and operational scheduling support as assigned
Identify administrative blockers that could delay title release (missing docs, payment gaps, incorrect paperwork) and drive them to resolution
Escalate complex or high-risk cases to leadership while maintaining ownership of follow-through
Qualification
Required
Strong attention to detail and commitment to accuracy (especially with payments and document handling)
Excellent organization and time management; able to manage multiple priorities without losing track of details
Clear, professional communication skills (phone, email, internal notes)
Comfort working with routine operational tasks (mail handling, scanning, filing, errands)
Proficiency with common office tools (email, spreadsheets, scanning) and CRM/case management systems
Willingness to learn DMV-related requirements and adapt to changing processes
Preferred
Prior experience in title processing, funding, DMV documentation, or back-office operations
Benefits
Competitive Compensation
Insurance
401K
PTO
Company
Yendo
Yendo issues credit cards secured by customer vehicle equity for lending.
Founded in 2021
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$307.5MKey Investors
i80 GroupFPV Ventures
2025-10-09Series B· $50M
2024-05-16Series Unknown· $15M
2024-05-16Debt Financing· $150M
Leadership Team
George Utkov
Co-founder - Product & Design
Daniel Ashy
Chief Technology Officer
Recent News
Columbia West
2025-12-13
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2025-10-20
Auto Finance News
2025-10-20
Company data provided by crunchbase