Rich Products Corporation · 1 day ago
Manager, Online Technology and Automation
New York, United States
Full-time
Hybrid
Mid, Senior Level
$67K/yr - $91K/yr
5+ years expRich Products Corporation is a family-owned food company dedicated to inspiring possibilities. The Manager of Online Technology and Automation is responsible for overseeing all online technology and automation platforms, ensuring smooth deployment and maintenance of technological solutions that support the company's operations.
BakeryConfectioneryFood and BeverageFood DeliveryFood ProcessingManufacturingOrganic FoodSeafoodSnack FoodWholesale
Responsibilities
Deployment of new/modified functionality for front-end, mid-office, and TTT business application platforms including Online Booking Tools and automation-related applications
Maintaining certification in software administration where applicable for Online Booking Tools, Mid-Office and other related applications to TTT
Management of profile and Agent Script workflow development projects
Understanding of internal infrastructure and booking workflows to properly plan, test and deploy software solutions
Leading, co-leading new client implementations or “change” projects for existing clients with online booking tools
Oversee the department’s internal support ticket system by reviewing, responding to, and resolving technical inquiries and updates daily. Ensure timely communication and follow-through to maintain operational efficiency and user satisfaction
Maintain effective relationships with technology vendors and consultants by overseeing responsibilities and costs associated with software and hardware projects. Provide timely and professional responses to vendor inquiries, and manage the creation, escalation, and resolution of support tickets related to departmental software systems
Responsible for reviewing automation processes and identifying opportunities for improvement to workflows related to front-end and mid-office workflows
Keep informed of industry changes and trends related to front-end, mid-office, telecommunications and the incorporation of AI assisted technologies available in those verticals. Identify and recommend improvements based on industry trends and changes
Participate in training, supplier, and engagement programs either virtually or in-person as required
Express passion and energy within the organization and always act according to company Ethics, Values, and Compliance guidelines
Qualification
Required
Bachelor's Degree Desired
Minimum of 5 years travel experience
Minimum 2 years of Online Booking Tool utilization
Confident, detail oriented, ingenious problem solver, fast learner, flexible, and responsive
Responds positively to challenge and pressure
Knowledge and comfort in troubleshooting software/hardware issues
Knowledge of travel industry reservation and mid-office platforms. Reservation system (Sabre, Travelport, Amadeus, etc.), SAP Concur and other online booking tools, Quality Control and mid-office tools, Travel Profile Management tools
Experienced in a compliance-driven software administration environment, preferrable around cloud-integrated solutions
Company
Rich Products Corporation
Rich’s is a family-owned food company dedicated to inspiring possibilities.
10001+ employees
H1B Sponsorship
Rich Products Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (9)
2023 (7)
2022 (7)
2021 (5)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$1.5MKey Investors
California Energy Commission
2024-09-12Grant· $1.5M
Leadership Team
Robert Rich
Founder
Recent News
2025-09-27
2025-09-23
Company data provided by crunchbase