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FUJIFILM Healthcare Americas Corporation · 1 day ago

Endoscopy Associate Clinical Specialist (Des Moines/Iowa)

United States

Full-time

Remote

Entry, Mid Level

$59K/yr - $59K/yr

2+ years exp

FUJIFILM Healthcare Americas Corporation is on a mission to innovate for a healthier world. The Associate Clinical Specialist provides customer support for Fujifilm’s ES equipment in the Endoscopy department, managing equipment and offering troubleshooting and training for proper handling, while serving as the primary clinical resource for the company and its sales team.

Medical Device

H1B Sponsor Likely

Responsibilities

Serve as the primary resource by providing continuous training and education of Fujifilm’s equipment and/or services for our regional based customers

Deliver post sale, face-to-face client support which includes performing all associated responsibilities based upon the agreement with the account system which generally includes:

Set up and support Fujifilm video tower / system

Inspect, troubleshoot, and maintain all Fujifilm equipment

Monitor, report, and support repair transactions

Provide Case observation, continuous staff training on Fujifilm technologies, and overall Fujifilm customer and technology support

Provide daily maintenance and independent management of the client’s Fujifilm equipment. Identify process improvement opportunities and design workflows to improve efficiency and reduce overall repairs using own judgement

Serve as primary point of contact for understanding repair history, conducting root cause analysis to troubleshoot issues, and implementing plans to minimize repairs and prevent future handling damages

Serve as a clinical liaison by developing and delivering comprehensive weekly and monthly reports to senior management that details installation and usage progress/metrics, staff training needs and effectiveness of completed training, and identifying trends to inform and strengthen KOL (Key Opinion Leader) relationships that support strategic decision making

Analyze and present data-driven insights to monitor installation and usage progress, ensuring optimal staff training and identifying trends that influence strategic planning

Provide and maintain customer data for integration into a future database application

Attend local, regional, and national trade shows as requested

Adhere to all safety policies and procedures

Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards

Qualification

GI/pulmonary flexible endoscopyTroubleshooting Fujifilm equipmentData analysisMicrosoft Office proficiencyField sales experienceMulti-tasking abilityCommunication skillsTime management skillsDecision-making skillsPresentation skills

Required

High School Diploma or equivalent is required

Operate a computer effectively and efficiently, including being proficient in Microsoft Office (i.e. Word, Excel, and PowerPoint) and MS Outlook and other email applications

Strong oral and written communication skills to relay technical information and to professionally communicate with internal and external customers and team members at all levels

Ability to troubleshoot all Fujifilm endo equipment and determine root cause of issues

Strong time management skills

Decision-making skills to determine usage of FUJIFILM equipment and type of training needed by customers to effectively utilize the technology

Ability to provide expert guidance, training, and support to ensure workflow optimization for Fujifilm and our customers

Ability to analyze data to present data driven insights

Ability to multi-task and work on several projects simultaneously

Ability to prioritize customer requirements

Ability to present information in front of small groups of people

Ability to understand basic mathematical requirements for discount calculation

The ability to use hands and fingers to feel and manipulate items, including keyboards

The ability to stand, talk, and hear

The ability to lift and carry up to 25-50 lbs

Close Vision: The ability to see clearly at twenty inches or less

Travel requirements 50% of the time

Preferred

Bachelor's degree in business, marketing or related quantitative disciplines preferred

Minimum of 2 years of field sales or clinical experience desired

Knowledge of and experience in GI/pulmonary flexible endoscopy

Experience in advanced therapeutic procedures highly preferred

Benefits

Medical, Dental, Vision

Life Insurance

401k

Paid Time Off

Company

FUJIFILM Healthcare Americas Corporation

FUJIFILM Healthcare Americas Corporation is a comprehensive healthcare company that has an extensive range of technology and expertise in the detection, diagnosis, and treatment of diseases.

Founded in 1936

Lexington, Massachusetts, US

501-1000 employees

https://healthcaresolutions-us.fujifilm.com

H1B Sponsorship

FUJIFILM Healthcare Americas Corporation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (7)

2024 (8)

2023 (5)

2022 (10)