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TreviPay · 3 days ago

Strategic Account Manager

Overland Park, KS

Full-time

Hybrid

Mid, Senior Level

3+ years exp

TreviPay is a global B2B payments and invoicing network that empowers sellers and buyers alike. As a Strategic Account Manager, you will build and manage relationships with enterprise clients, drive growth, and ensure alignment with customer strategies to achieve business outcomes.

Data ManagementFinancial Services

Growth Opportunities

Responsibilities

Manage a complex web of relationships with key stakeholders, up to the C-suite, championing the overall customer strategy for enterprise business outcomes

Master and maintain deep knowledge of each client’s competitive landscape, including understanding of client’s addressable, serviceable and target markets

Monitor and communicate internally (and externally, as appropriate) news and/or trends related to client(s)

Identify and map the customer business and gain insight on value, addressing customer’s priorities, needs, and objectives; proactively identify and anticipate customer requirements, expectations, and needs

Actively listen (internally and externally) beyond solution needs and openly address conflict

Ensure alignment of team and extended stakeholders across the company to customer requirements and deliverables; serve as an escalation path for client issues and ensure prompt and accurate resolution

Maintain a cadence of business reviews (virtual or in person), the purpose of which will be to:

Monitor and maintain the working relationship between TreviPay and the client

Discuss the development/evolution of products and services

Maintain a program of continuous improvement

Discuss additional enhancements, rollouts, expansion opportunities, etc

Review TreviPay’s and client’s performance of contractual obligations

Understand the client’s growth initiatives and how TreviPay can support those

Define plans to address strategic action items and measure success

Develop and sustain trustworthy business and personal relationships at all levels of the customer and TreviPay’s organization

Achieve or exceed revenue and profitability goals each fiscal year, including annual budgeting and maintaining a working revenue forecast

Derive Strategic Account Plans from client’s Go to Market / commercial strategies

Lead day-to-day management and optimization of program growth plans

Lead proposal development, contract negotiation, business issue preparation and implementation efforts for white space opportunities

Act as keeper of program contract(s)

Facilitate renewals/re-negotiations

Draft and manage contract amendments

Monitor contract compliance

Understand and accurately communicate TreviPay solutions and processes

Embrace account management best practices as articulated by TreviPay leadership; consistently leverage company-sponsored tools and training; including, but not limited to:

Goal setting and tracking

Account planning

Task management

Consistently exhibit alignment with TreviPay’s core values of Tenacity, Ingenuity and Empathy

Develop presentations as needed (for end user training, conferences, internal updates, etc.)

Represent TreviPay professionally and appropriately in all situations

Up to 40% travel

Qualification

Strategic account managementCommercial strategy developmentContract negotiationMicrosoft Office masteryProactive strategic thinkingHighly organizedInfluenceCultural adaptabilityRelationship buildingCommunication skillsSelf-motivatedThrive under pressure