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Neovia Logistics · 2 weeks ago

Customer Service Associate 1st Shift

Fullerton, CA

Full-time

Onsite

Entry Level

1+ years exp

Neovia Logistics is a company focused on providing excellent customer service, and they are seeking a Customer Service Associate to interact with customers and address their inquiries regarding accounts, products, and services. The role involves settling customer complaints, processing orders, and ensuring the best service possible through effective communication and problem-solving skills.

Logistics

Responsibilities

Takes care and settles customer complaints and special orders

Answers customers’ questions regarding product or service and operations or maintenance

Receives and processes orders, provides information concerning pricing, changes in service, nature of products and services is at a level of complexity that usually involves up to two years

Talks with customers by phone to ensure the best service possible

Interviews customers to obtain information and explain available services

Investigates and corrects errors, following customer and company records

Adjusts complaints concerning billing or services rendered

Refers complaints of product or service needs with other departments as required to ensure customer service

Qualification

Logistics knowledgeWarehouse management systemsData analysisCustomer focusAnalytical skillsCommunication skillsInterpersonal skillsLeadership skillsOrganizational skills