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Catholic Charities of Onondaga County · 3 weeks ago

Family Support Program Associate (Full-time, $18/hour)

Syracuse, NY

Full-time

Hybrid

New Grad, Entry Level

$18/hr - $18/hr

0+ years exp

Catholic Charities of Onondaga County is dedicated to caring for those in need while promoting human development and the elimination of poverty. The Family Support Program Associate will assist families using Emergency Hotel Services, facilitating transportation and meal deliveries, and connecting families to essential resources.

Non ProfitReligionService IndustrySocial

Responsibilities

Assist families using our Emergency Hotel Services

Help with daily warm meal deliveries, school transportation, and general family support tasks

Facilitate the transport of homeless individuals and families residing in hotels

Conduct initial diversion/intake screenings prior to contacting 211 to verify homelessness eligibility of individuals and families

Respond to all incoming calls from clients and/or providers; complete a diversion screening with walk-in clients prior to calling 211 to confirm homelessness eligibility

Pick up clients and transport them to the appropriate shelter as determined by 211/DSS

Assist families with transportation to school or essential appointments as needed

Deliver warm dinners and breakfast meals to families at hotel sites

Track meal deliveries, manage Meal Refusal Forms, and communicate meal times clearly to families

Support families in connecting to SNAP benefits and other community resources

Work with designated hotel agencies/shelters to provide a warm client handoff

Maintain accurate delivery and transportation records

Communicate with other shift Program Associates/Caseworkers/admin as needed while ensuring there is adequate staffing prior to leaving a shift

Observe all safety rules and regulations including use of personal protective equipment

Qualification

Homeless populationValid N.Y.S. Driver’s LicenseH.S. DiplomaG.E.D.N.Y.S. Central Registry clearanceCompassionateDependableCommunication skillsInterpersonal skillsTeam-oriented

Required

H.S. Diploma or G.E.D. with up to three (3) years relevant experience or an equivalent combination of education and relevant experience

Experience working with homeless population preferred

Mobility sufficient to drive to and participate in meetings at client's homes and/or community facilities which may not meet Federal accessibility standards for disabled individuals

Mobility sufficient to work in an office environment

Manual dexterity sufficient to operate office equipment including machines

Ability to lift up to 30 lbs

Excellent communication and interpersonal skills

Compassionate, dependable, and team-oriented

Valid N.Y.S. Driver's License

N.Y.S. Central Registry clearance