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Korn Ferry · 3 weeks ago

District Operations Director - Single Family Homes

Orlando, FL

Full-time

Onsite

Director/Executive

10+ years exp

Korn Ferry has partnered with a client seeking a District Operations Director - Single Family Homes to oversee operations across multiple locations. The role involves strategic oversight of property management, enhancing resident experience, financial management, and leading a regional team to ensure operational excellence.

Management Consulting

H1B Sponsor Likely

Responsibilities

Oversee day-to-day operations across Orlando, Jacksonville and Treasure Coast, ensuring consistent execution of company procedures and a high-quality resident experience

Provide strategic oversight of property management functions, including service delivery, maintenance, renewals, and collections, with a focus on KPI achievement and cost control

Navigate complex municipal environments by building strong relationships with housing authorities and local agencies to ensure compliance and operational fluidity

Lead vendor management and service team performance, ensuring alignment with company standards, cost efficiency, and resident satisfaction

Conduct regular market visits and inspections to assess operational health, enforce standards, and identify opportunities for improvement

Implement frameworks for emergency response, business continuity, and risk mitigation across all markets

Drive a resident-first culture by ensuring seamless onboarding, proactive communication, and responsive issue resolution across all touchpoints

Leverage resident feedback and satisfaction data to evolve service offerings, improve retention, and build long-term loyalty

Partner with leasing teams to monitor inventory, pricing, and occupancy trends, ensuring alignment with market demand and performance goals

Reinforce tenant policies and procedures while maintaining a positive, service-oriented relationship with residents

Lead the development and execution of annual operating budgets across assigned markets, with a focus on service cost management and NOI optimization

Oversee accounts receivable, rent collection, and resolution of arrears, ensuring minimal variance and strong financial performance

Review financial reports regularly to identify trends, risks, and opportunities, implementing corrective actions as needed

Contribute to long-term planning and investment prioritization in alignment with First Key Homes’ growth strategy

Manage a regional team of 50–60 employees, ensuring clear accountability, performance consistency, and adherence to company policies

Identify workload efficiencies and talent gaps, optimizing team structure and resource allocation across markets

Lead workforce planning efforts in partnership with HR and third-party recruiters to support hiring, onboarding, and retention

Maintain an active Florida real estate license and ensure compliance with state-specific laws and regulations

Collaborate with internal stakeholders and external partners to align operations with broader strategic goals and regulatory requirements

Represent First Key Homes in municipal and community engagements

Qualification

Operational leadershipFinancial managementReal estate complianceTeam managementMicrosoft Office SuiteYardi proficiencyLeadership styleStrategic planningInterpersonal skillsCommunication skills

Required

10–15+ years of senior-level operational leadership within residential real estate, property management, or single-family rental (SFR) environments, overseeing large-scale, multi-market portfolios

An active real estate license in Florida is required or must be obtained within 120 days of hire

Experience navigating real estate laws and compliance, and a deep understanding of municipal engagement, housing authorities, and public-sector coordination

Proven ability to lead multidisciplinary teams across leasing, service, field operations, and resident experience, driving performance, accountability, and cultural alignment across diverse geographies

Strong financial oversight and budgeting expertise, with a track record of managing service-related costs, optimizing NOI, and delivering consistent results across KPIs such as collections, renewals, and retention

Demonstrated success leading through organizational change, including assessing team dynamics, identifying talent gaps, and building bench strength to support long-term growth and operational resilience

Exceptional interpersonal and communication skills, with the ability to build trust, manage conflict, and influence cross-functional teams, third-party vendors, and internal stakeholders

Inspirational leadership style that fosters collaboration, encourages ownership, and leads with empathy, structure, and clarity

Comfortable operating in high-visibility, high-accountability environments, with a focus on resident satisfaction, team development, and community engagement

Strong understanding of strategic planning and operational execution, with the ability to translate corporate goals into market-level performance and team alignment

Proficiency in Microsoft Office Suite and property management platforms, including YARDI, with a commitment to data accuracy, reporting integrity, and system compliance

Preferred

Bachelor's Degree in Business Administration, Finance, Planning or related field

Proficiency in Yardi (or similar systems)

Company

Korn Ferry

Glassdoor3.5

Korn Ferry is a global consulting firm that powers performance.

Founded in 1969

Los Angeles, CA, US

10001+ employees

http://www.kornferry.com

H1B Sponsorship

Korn Ferry has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (11)

2024 (11)

2023 (5)

2022 (16)

2021 (12)

2020 (25)