Gifthealth · 1 day ago
Training Manager, Dispensing Team
Columbus, OH
Full-time
Hybrid
Senior Level
5+ years expGifthealth is revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. The Training Manager, Dispensing Team is responsible for developing, implementing, and maintaining comprehensive training programs for dispensing personnel, ensuring compliance with SOPs and regulatory standards.
Health CarePharmaceuticalSoftware
Responsibilities
Design, implement, and maintain a structured training program for all dispensing personnel, including onboarding, continuing education, and refresher courses
Ensure all SOPs, policies, and procedures are trained prior to staff performing related duties
Develop training materials, assessments, and competency checklists tailored to each dispensing role
Maintain a centralized training tracker to ensure 100% training completion and document control
Oversee recurring training on new or revised SOPs, ensuring compliance with implementation timelines
Partner with the Director of Pharmacy and Quality & Compliance to ensure all SOP updates are reviewed, approved, and distributed for timely training
Verify that every employee completes training on new SOPs within the defined compliance window
Conduct follow-up assessments and quizzes to ensure retention and understanding of critical policies
Maintain version control and ensure all staff are working from the most current SOPs and workflows
Identify knowledge or performance gaps and coordinate retraining or targeted development as needed
Ensure the dispensing team is always audit-ready through meticulous training record management
Maintain complete documentation of all employee training, attendance, and competency evaluations
Collaborate with Quality and Compliance teams to prepare for internal and external audits (URAC, NABP, FDA, BOP)
Generate reports and summaries for leadership showing training completion rates, trends, and upcoming expirations
Conduct spot-checks and mock audits to validate training program effectiveness
Lead and mentor a team responsible for coordinating, scheduling, and documenting all dispensing-related training
Set team priorities and ensure deliverables such as documentation, reporting, and assessments are completed accurately and on time
Partner with department leaders to align training initiatives with performance and compliance goals
Foster a culture of accountability, consistency, and continuous improvement across all dispensing personnel
Define and monitor KPIs, OKRs, and SLAs related to training completion, compliance readiness, and audit outcomes
Evaluate the effectiveness of training programs using performance data and employee feedback
Continuously improve learning methods (e.g., quizzes, e-learning modules, live demonstrations) to enhance engagement and retention
Stay current with pharmacy operational regulations and best practices to ensure training reflects the latest standards
Support workforce development through skill-building and leadership pipeline training for high-performing employees
Qualification
Required
Bachelor's degree in Pharmacy, Healthcare Administration, Education, or related field required
5+ years of experience in pharmacy operations or training leadership, preferably within a regulated healthcare or pharmacy setting
Proven success in implementing SOP-based training programs and maintaining audit-ready documentation
Strong understanding of compliance frameworks including URAC, NABP, FDA, USP, and BOP standards
Demonstrated leadership in managing teams and driving performance through structured education programs
Proficiency in learning management systems (LMS), documentation platforms, and reporting tools
Excellent project management, organizational, and interpersonal skills
Ability to balance multiple priorities and meet strict deadlines under pressure
Experience designing or facilitating training for mixed technical and non-technical audiences
Preferred
Certification in training, instructional design, or quality/compliance management
Company
Gifthealth
GiftHealth is a healthcare tech startup that streamlines pharmacy experience with free delivery and competitive medication pricing.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$45.8MKey Investors
Eir PartnersAllos Ventures
2023-04-04Private Equity· $40M
2021-03-16Seed· $5.8M
2020-06-04Pre Seed
Leadership Team
John Romano
President and Co-Founder
Derek Schneider
CTO
Recent News
2025-12-19
2025-10-29
2025-10-07
Company data provided by crunchbase