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Capitol Technology University · 4 weeks ago

Associate Director of IT - Client Service and

Laurel, MD, US

Full-time

Onsite

Lead/Staff, Director/Executive

$70K/yr - $90K/yr

2+ years exp

Capitol Technology University is seeking an Associate Director of IT – Client Services & Applications to provide operational leadership for user support and end-user applications. This role oversees daily IT support functions, ensuring exceptional customer service and effective coordination with the Infrastructure & Security team.

Continuing EducationEdTechEducationHigher EducationInternetSTEM EducationUniversities

Growth Opportunities

Responsibilities

Manages IT support operations: Help Desk, desktop support, and AV/classroom technology

Supervises support specialists and student workers, ensuring high-quality service

Oversees endpoint management, imaging, patching, workstation deployment, and lifecycle management

Provides Tier 2–3 support escalation for faculty, staff, and students

Manages software installations, labs, and end-user application support

Develops documentation, knowledge base articles, user guides, and training materials

Assists with inventory systems, asset tracking, and technology allocation

Participates in testing, upgrading, and deploying software and campus applications

Supports departmental projects related to service delivery and user experience improvement

Coordinates with the Infrastructure & Security Associate Director on escalations involving systems, networks, or cybersecurity

Contributes feedback for operational planning, staffing decisions, and service improvements

Qualification

ITIL 4 FoundationMicrosoft 365 CertifiedEndpoint managementSaaS applications supportTroubleshootingCustomer serviceMultitaskingHigher-education familiarityCommunicationProject management