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Resource One Credit Union · 1 month ago

Member Solutions Specialist - Collections

Dallas,TX,US

Full-time

Hybrid

New Grad, Entry Level

0+ years exp

Resource One Credit Union is focused on providing excellent member service while managing delinquent accounts. The Member Solutions Specialist is responsible for minimizing loss and maximizing recovery through collection actions, relationship building, and ensuring compliance with relevant laws and regulations.

Financial Services

Responsibilities

Initiates and administers collection actions on member accounts that are negative, at risk of default or delinquent; reviews and works the collection queue(s) on a daily basis

Documents all collection actions taken, including telephone conversations, payment arrangements, and correspondence, in collection package

Negotiates and coordinates payment arrangements with member(s); initiates loan modifications and work-out agreements including preparation of appropriate supporting documentation and recommendations for review and approval

Ensures the security and confidentiality of private member information. Refer to procedure for current guidelines

Effectively communicates with members regarding delinquent accounts while maintaining clear, concise, and error-free communications

Reviews accounts for completion of due diligence and makes recommendations for repossession in accordance with credit union policy

Reviews accounts for completion of due diligence and makes recommendations for charge off in accordance with credit union policy

Advises Member Solutions Assistant Manager or Director of Member Solutions of cases requiring special attention

Stays apprised and complies with established State and Federal laws and regulations as they pertain to collections/transactions/tasks performed (ie: FDCPA, FCRA, SCRA, etc) and credit union policies and procedures

Maintains well-developed working knowledge of the assigned duties and job functions; keeps up-to-date and request additional training and/or development as needed

Works diligently to meet or exceed collection goals established by management

Perform MIP (Member Identification Program) process as outlined in the credit union’s Bank Secrecy Act procedure. Ensure the security and confidentiality of private member information. Refer to procedure for current guidelines

Assists with training of new or established Member Solutions staff as necessary

Recommends improvement of procedures and processes involving job function(s) to management

Educate account holders on the potential legal actions derived from the delinquency

Provide excellent and courteous service to members at all times

Perform skip tracing as needed

Ensure prompt recovery of collateral

Develop industry contacts and utilize those contacts to minimize Credit Union losses

Reports regularly to work and returns from breaks and meal periods on time according to schedule and credit union procedure

Works remotely or at a specified credit union location as required

Flexibility in scheduling as necessary to ensure departmental coverage. May be subject to change without notice

Additional tasks as delegated

Qualification

Collection procedures knowledgeRegulationsCredit Union loan productsU.S. Bankruptcy CodePublic relations skillsWork under stressCommunication skillsWork independently