Cemex U.S. · 1 day ago
REPRESENTATIVE CUSTOMER SERVICE
Scottsdale, AZ
Full-time
Onsite
Entry Level
3+ years expCemex U.S. is a leader in the building materials industry, known for innovation and sustainability. They are seeking a skilled Customer Service Representative to ensure a seamless service experience for customers by processing orders, managing inquiries, and collaborating with various teams.
Advanced MaterialsConstructionManufacturing
Responsibilities
Efficiently process customer orders and credit card transactions through our centralized call system
Manage a high volume of calls with a focus on service excellence
Collaborate with quality control, sales, and production teams to guarantee timely delivery and service of products
Address customer inquiries, providing accurate information and solutions
Willingness to spend time observing the production process at facilities or jobsite to get product knowledge
Qualification
Required
1-3 years experience in dispatching in a similar industry
High School Diploma
3 years of experience in a customer service or client-facing role
Proven track record of meetings and exceeding service standards
Proficient in the use of smartphones, digital tools, and app management across both IOS and Android platforms
Advanced skills in MS Office suite
A proactive approach to problem-solving with strong decision-making skills
Excellent writing, strong communication and interpersonal skills with attention to details
Ability to handle multiple tasks and prioritize effectively
Preferred
Bilingual (desirable)
Benefits
Robust medical, dental, and vision coverage
Employee Assistance and well-being programs
Paid pregnancy and parental leave
Generous paid time off and holiday pay
401k savings plan
In-house virtual training through Cemex University
Education assistance
Company
Cemex U.S.
Cemex is a global industry leader in producing and supplying cement, aggregates, ready-mix concrete, and urbanization solutions.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$6.72BKey Investors
The European Innovation FundEuropean Union
2025-06-04Post Ipo Debt· $1B
2025-01-06Grant· $13M
2024-10-25Grant· $169.57M
Leadership Team
Will Price
Senior Vice President, Mergers & Acquisitions
Recent News
Mexico News Daily
2025-12-30
globalventuring.com
2025-12-18
Company data provided by crunchbase