SERVPRO of Wilkes, Alleghany, Watauga, Ashe Counties · 1 month ago
Residential Account Manager
Carlisle, PA 17013
Full-time
Onsite
Mid Level
$80K/yr - $80K/yrSERVPRO Team Wall is seeking a Residential Account Manager (RAM) to manage residential mitigation and construction projects from lead to close. This role focuses on delivering concierge-level service by guiding customers through estimates, contracts, project updates, and final closeout.
Responsibilities
Convert residential leads into signed contracts
Serve as the main point of contact for customers, adjusters, and internal teams
Deliver and explain estimates, follow up with customers, and close sales
Provide regular project updates and ensure top-tier customer experience
Support invoicing, collections, and documentation as needed
Collaborate daily with Operations, Estimating, and Intake teams
Qualification
Required
Strong communication, presentation, and organizational skills
Ability to balance customer needs with internal processes
Knowledge of restoration, insurance, or construction industries a plus
Solution-driven mindset with patience, urgency, and professionalism
Ability to attend daily/weekly team meetings and occasional travel
Benefits
401(k)
401(k) matching
Competitive salary
Dental insurance
Health insurance
Vision insurance
Generous PTO policy
Training & Development
Company
SERVPRO of Wilkes, Alleghany, Watauga, Ashe Counties
Restoration and Cleaning Services As a trusted leader in the restoration industry, SERVPRO of Wilkes, Alleghany, Watauga, and Ashe Counties has the advanced training and equipment needed to clean and restore your home and business anytime you need help, 24 hours a day, including weekends and holidays.
Wilkesboro, North Carolina, US
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase