Election Systems & Software · 2 days ago
Account Manager
Texas, United States
Full-time
Onsite
Entry, Mid Level
$70K/yr - $80K/yr
2+ years expElection Systems & Software (ES&S) is committed to supporting democracy by providing high-quality products and services to enhance the voting experience. The Account Manager will serve as the primary contact for customers, managing relationships and ensuring long-term success through effective solutions and project management.
CommunitiesInformation TechnologySoftware
Hiring Manager
Jonathon White CIR
Responsibilities
Operate as the lead point of contact for all customer matters within the assigned territory, including but not limited to building relationships with county and state level election officials, providing excellent customer service and technical support with respect to questions, customer requests and product issues’ resolution
Manage a portfolio of assigned customers, and actively seek and develop new business from existing clients. Collaborate with sales and other internal stakeholders to identify and execute growth opportunities within the assigned territory
Facilitate communications across customers and internal stakeholders focused on timely and effective issue resolution among customers with product functionality items
Identify and evaluate training needs and conduct training as required to ensure end user know-how in the operation of software and hardware products among clients
Manage projects focused on new system implementations as well as upgrades/enhancements with respect to hardware and software voting systems used among assigned customers; and educate customers on new releases via user groups, data reviews and internal training
Communicate clearly the progress of weekly, monthly and quarterly goals to internal and external stakeholders to ensure timely and successful delivery of our solutions according to customer needs and objectives; Provide input for responses developed regarding to requests for proposals (RFP)
Monitor state, federal and local regulations that affect voting systems; and document software requirements to meet the regulations
Forecast, track and report on key account metrics regarding operational and financial performance among assigned customers
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
Qualification
Required
Bachelor's degree in business administration or computer technology field, or equivalent field experience in the election industry or the government sector
2+ year(s) experience
Experience with software, including MS Office Suite of Products (Outlook, Word, Excel, PowerPoint)
Proven work experience as an Account Manager, Key Account Manager or other relevant Sales experience
Experience in delivering client-focused service based on customer needs
Technical capacity
Problem Solving/Analysis
Strong communication skills, including written, presenting and influencing effectively
Excellent interpersonal skills, including listening, negotiation and presentation skills
Well-developed commitment to customer service and a passion for quality over quantity
Professional appearance and personal effectiveness/credibility
Company
Election Systems & Software
Election Systems & Software (ES&S) has been a trusted supplier of secure, accessible and accurate election solutions since 1979.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Tom Burt
Co-Founder ,President & Chief Executive Officer
Company data provided by crunchbase