Associated Students Inc. at California State Polytechnic University, Pomona ยท 1 month ago
IT Assistant Technician PTS
Pomona, CA, US
Full-time
Onsite
New Grad
$18.20/hr - $18.20/hrAssociated Students Inc. at California State Polytechnic University, Pomona is a non-profit organization that provides various services to students. The IT Assistant Technician role involves providing technical support and assistance with IT functions, collaborating with departments on IT projects, and maintaining technology resources.
Higher Education
Responsibilities
Provides technical support in-person, by phone, or through remote desktop tools to end-users
Assists with providing troubleshooting of computer hardware and software-related issues
Assists with the configuration, testing, deployment, and routine maintenance of technical equipment including, but not limited to: desktops, laptops, tablets, mobile devices, hand scanners, barcode scanners, printers, scanners, and various peripherals
Assists with routine auditing of computer hardware inventory and supplies
Collaborates with ASI departments to gather functional requirements for IT projects and assists with the planning, coordination, and communication between various stakeholders
Assists with the research, development, and feasibility study of new technologies
Assists with evaluating current technological resources and analysis of technical needs throughout organization
Assists with the creation of technical and procedural documentation
Assists ASI IT department with various projects and assignments as needed
Performs other IT projects as assigned
Qualification
Required
A minimum of 8 units of computer science coursework required; Computer Science or Engineering major preferred
Knowledge of technical terminology, configuration, and troubleshooting of standard hardware/software currently in use (e.g., Windows PC, macOS devices, Android OS devices, iOS devices, Microsoft Office Suite, Adobe Acrobat, Adobe Creative Cloud, etc.)
Must possess exceptional interpersonal and customer service-oriented skills
Must be able to communicate effectively, verbally and in written form
Ability to prioritize tasks, display initiative, and remain flexible in a changing environment
Ability to make independent decisions and make appropriate recommendations
Ability to articulate instructions to end-users with various levels of computer literacy
Ability to gather and analyze facts, define problems, devise solutions, and take appropriate action
Ability to maintain professional work conduct
Must possess ability to work well within a team and/or independently, when necessary, without close supervision
Demonstrated ability to work with a diverse student population and campus community
Ability to satisfactorily complete a background check (including a criminal records check)
Preferred
Computer Science or Engineering major preferred
Familiarity with VBScript, Active Directory, VPNs, PowerShell, HTML desired
Company
Associated Students Inc. at California State Polytechnic University, Pomona
Associated Students, Inc.
Founded in 1963
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase