Liberty Bank - CT · 1 day ago
IT Service Delivery Manager
Middletown, CT
Contract
Onsite
Senior Level, Lead/Staff
8+ years expLiberty Bank is committed to maximizing impact through investment in its teammates and the community. The IT Service Delivery Manager is responsible for ensuring the successful delivery of IT services across projects and platforms, aligning IT services with business goals, and leading the introduction of a Managed Service Provider for IT services in 2026.
BankingFinancial Services
Responsibilities
Project Delivery Leadership, including scheduling, capacity, alignment to strategic goals, and prioritization
Working with the EPMO and IT Leaders to oversee the planning, execution, and delivery of IT projects, ensuring they are completed on time, within scope, and on budget
Serve as the primary owner and delivery manager for the 2026 MSP introduction initiative, coordinating with vendors, internal teams, and stakeholders
Work with application teams for opportunities on alignment to leading practices and delivery of functionality
Monitor and report on project and operational expenditures, identifying cost-saving opportunities and efficiencies
Support the development of business cases and ROI analyses for IT investments
Champion IT service improvements that drive business productivity and innovation
Ensure that IT service delivery aligns with business objectives and supports organizational growth
Develop and manage relationships with key IT vendors, especially the selected MSP
Communicate effectively with executive leadership and business stakeholders regarding project progress, challenges, and outcomes
Create and publish as needed a status dashboard for major initiatives across Technology
Identify opportunities to enhance IT service delivery processes, tools, and methodologies
Lead post-implementation reviews and drive lessons learned across projects and services
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, Business, or a related field (Master's preferred)
8+ years of experience in IT service delivery, project management, or a related role, with proven success in leading complex IT initiatives
Strong project management skills (PMP, PRINCE2, or equivalent certification a plus)
Financial acumen with a track record of managing budgets, cost optimization, and financial reporting in an IT environment
Experience with MSPs or third-party IT service providers, including contract negotiation and service transition
Excellent communication and stakeholder management abilities, with experience presenting to executive leadership
Strong analytical and problem-solving skills, with the ability to navigate ambiguity and drive results
Change management experience and the ability to lead teams through organizational transformation
Company
Liberty Bank - CT
Established in 1825, Liberty Bank has over $8.0 billion in assets and more than 50 banking offices across Connecticut and Massachusetts.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
David Glidden
President & CEO
Paul S Young
Chief Financial Officer
Recent News
Hartford Business Journal
2025-07-13
2025-07-07
Company data provided by crunchbase