UChicago Medicine · 2 months ago
Experience Improvement and Innovation Program Manager, Patient Experience Department - Days
US-IL-Chicago
Full-time
Hybrid
Mid, Senior Level
3+ years expUChicago Medicine is a world-class academic healthcare system seeking a Program Manager of Patient Experience Improvement & Innovation for the Patient Experience Department. The role involves setting and executing patient experience improvement programs, partnering with leadership to enhance patient experiences in the Emergency Departments, and managing complex projects to drive positive outcomes.
Health CareHospitalMedicalMedical Device
Responsibilities
Serve as a champion for providing an outstanding patient experience across the UChicago Medicine Adult Emergency Departments. Partner with leaders and key stakeholders to assess and remediate opportunities for experience improvement, from data analytics and insights to project and change management leadership
Analyze data for critical insights and study industry best practices to inform opportunities to advance patient experience processes, practices, and supporting system (technology) design. Accountable for driving outcomes, in collaboration with key stakeholders, at the unit level and across departments
Coach leaders and staff to implement and sustain impactful change. Integrate positive reinforcement, including an appreciative inquiry approach, staff recognition, and story-telling into improvement strategies
Facilitate workshops and learning events to engage leaders and staff in the UChicago Medicine Patient Experience approach and methods to drive a culture of caring
Lead the identification, due diligence, and implementation of improvement projects across complex stakeholder groups, including internal leaders and staff, physicians and providers, and patients and families
Serve as subject matter expert on committees to integrate patient engagement objectives and best practices
Leverage industry expert learning opportunities to further develop patient experience knowledge, support growth and credibility of the Patient Experience team, and promote successful change and innovation adopted at UChicago Medicine within relevant professional communities
Performs other duties assigned
Qualification
Required
Bachelor's degree in the health, hospitality, or business field
At least 3 years of project management and/or change management experience, ideally within a healthcare/hospital setting
Direct experience working with CAHPS survey performance improvement
In-depth knowledge and experience of a health system, with prior experience as a clinical professional preferred
Adept at critical thinking with demonstrated organizational and time management skills
Ability to build trusting relationships with leadership and lead through influence
Exceptional skills in facilitation, presentation, communication and relationship management
Ability to motivate and engage team members and peers
Preferred
Master's degree
Lean Six Sigma Black Belt Certification or CPXP certification
Benefits
Review the full complement of benefit options for eligible roles at [Benefits - UChicago Medicine](https://www.uchicagomedicine.org/about-us/careers/benefits).
Company
UChicago Medicine
The University of Chicago Medicine has been at the forefront of medicine since 1927, when we cared for our first patients.
5001-10000 employees
H1B Sponsorship
UChicago Medicine has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (31)
2023 (28)
2022 (17)
2021 (23)
2020 (17)
Funding
Current Stage
Late StageTotal Funding
$112.4MKey Investors
National Institutes of Health
2019-04-10Grant· $9M
2018-10-14Grant· $3.4M
2017-05-24Grant· $100M
Leadership Team
Ivan Samstein
Executive Vice President and Chief Financial Officer, University of Chicago Medicine
Jason Keeler
Executive Vice President and COO
Recent News
Chicago Business Journal
2025-03-10
Medical Xpress - latest medical and health news stories
2025-02-01
Investing.com
2024-12-17
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