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Waystar · 1 day ago

Manager, Solution Adoption

Lehi, UT

Full-time

Hybrid

Mid Level

4+ years exp

Waystar is a company that helps providers simplify healthcare payments through their innovative platform. The Manager of Solution Adoption will lead a team of consultants to manage the onboarding experience for clients, ensuring satisfaction and predictable results.

FinanceHealth CarePaymentsSoftware

Growth Opportunities

Responsibilities

Partner with sales team to support acquisition of enterprise accounts

Deliver on-boarding experiences that lead to lifetime clients

Build high performing team focused on project methodology, delivering predictable, repeatable projects and revenue based on forecast

Develop a bench of individual performers to support our aggressive growth plans

Understand and support the client project success criteria and metrics

Conduct weekly team meetings

Attend to Enterprise team's emergency requests when necessary

Proactively contact clients to keep satisfaction at a high level

Act as a motivator to keep the morale up among team members

Oversee and manage all aspects of the solution adoption process

Coordinate Waystar project team resources and deliverables

Proactively identify and execute on opportunities for process improvements

Develop training programs to onboard new consultants and expand the skills of the existing consultants

Clearly communicate both in oral and written form, operational results to team members, executive management, vendor partners, and clients

Other duties as assigned

Qualification

Epic EMRMeditech EMRPatient Access processesHIPAA regulation knowledgeHealthcare terminologyMicrosoft Office SuiteEDI experienceProblem solving skillsTeam playerCommunication skills

Required

4+ years working/managing primarily in Patient Access/Authorization processes

Thorough understanding of steps involved in obtaining prior authorizations from payer sites

Understanding and interpreting EDI responses from payers

Proven leadership and issue resolution abilities

Strong process orientation, problem solving & troubleshooting skills

Firm commitment to quality

HIPAA regulation knowledge

Healthcare terminology

Proficient with Microsoft Office Suite

Good written and oral communication skills; team player

Experience with EDI and/or healthcare transactions desired

Ability to travel up to 50%

Preferred

Experience with Epic or Cerner EMR

Experience with Recondo Technology Authorization suite

Payer Benefit Plans

Payer / Hospital Contracts

Healthcare code sets

Obtaining prior authorizations from payer sites

Bachelor's degree or equivalent work experience in Healthcare, CIS, CS or MIS

Benefits

Competitive total rewards (base salary + bonus, if applicable)

Customizable benefits package (3 medical plans with Health Saving Account company match)

We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays

Paid parental leave (including maternity + paternity leave)

Education assistance opportunities and free LinkedIn Learning access

Free mental health and family planning programs, including adoption assistance and fertility support

401(K) program with company match

Pet insurance

Employee resource groups