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ABB · 3 weeks ago

Order Handling Specialist

Florence, SC

Full-time

Onsite

Entry, Mid Level

2+ years exp

ABB is a global market leader focused on helping industries become leaner and cleaner. In this role, you will provide customer support and manage the order handling process to ensure high levels of service quality and customer satisfaction.

AutomotiveEnergyEnergy ManagementIndustrial AutomationRobotics

No H1B

Responsibilities

Proactively communicates with customers and internal functions to guarantee customer satisfaction by providing all relevant information including order status updates; Process customer orders in a timely manner to drive customer satisfaction and support on time delivery

Review and work with customers to ensure that the incoterms are correct, and orders are processed accurately, per the quoted terms; Recommends appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g. production capability and scheduling, resourcing, quotes, price lists, invoice) is in place

Establish, build, and maintain long-term internal and external customer relationships to increase customer satisfaction; Utilize ABB’s tools and processes, including order entry (Spine / SAP), invoicing system (SAP), and SOM

Own the order management cycle from receipt of order through commission and post-delivery customer support, ensuring specifications and commercial contractual requirements are fully met; Provides appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the requests (e.g. order changes, order completion, expediting, credit management, tracking and communication, blocks and suspensions, etc.) to ensure on time delivery

Qualification

SAPOrder managementMicrosoft ExcelCustomer supportCommunication skills

Required

Bachelor degree PLUS minimum 2 years of experience, OR Associate degree PLUS minimum 4 years experience OR HS diploma/GED PLUS minimum 6 years experience

Strong knowledge of Microsoft programs: Excel, Word, Power Point, and Outlook

Great communication skills (oral and written)

Operates in a fast-paced environment where critical decisions must be made quickly, and teamwork is essential

Candidates must already have a work authorization that would permit them to work for ABB in the US