Linnaeus · 3 weeks ago
Lead Client Service Representative
Vancouver, WA
Full-time
Onsite
Senior Level
$22/hr - $24/hrVCA East Mill Plain Animal Hospital is a multi Doctor, AAHA-accredited practice located in Vancouver, Washington, dedicated to providing high-quality veterinary medicine. They are seeking an experienced Lead Client Service Representative to manage client communications, oversee scheduling, and mentor the CSR team while ensuring an excellent experience for both pets and their owners.
Health CareVeterinary
Responsibilities
Answer multi-line phone system
Scheduling and confirming appointments
Placing outbound calls for follow-ups and reaching out to prospective clients
Triage phone calls
Effectively communicate through fax and email
Problem solve/Critical thinking
Presenting and explaining fees, including processing payments
Recommending, selecting and obtaining products and services, including prescriptions
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
Greet patients (and their people!)
Ensure that every patient and owner are comfortable in the lobby
Exercise Fear Free© practices for our patients
Manage electronic medical records
Communicate with clients before and after their visit
Ensure that lobby and work area are clean and presentable
Ability to work on own and in teams
Ability to work in stressful and difficult situations
Prioritize work flow and easily change direction
Provide feedback and mentorship to others
Attend lead meetings to discuss team topics
Organize and lead team monthly meetings
Keep protocols up to date
Create monthly schedule for CSR team
Work with management team to solve problems and create/maintain protocols
Help to provide conflict resolution with clientele and team members
Act as a liaison between CSRs and other staff
Oversee promissory payment schedules and contact clients regarding such
Complete change order as needed for in hospital change
Coach and mentor other team members
Qualification
Required
Veterinary experience
Ability to work on own and in teams
Ability to work in stressful and difficult situations
Prioritize work flow and easily change direction
Provide feedback and mentorship to others
Attend lead meetings to discuss team topics
Organize and lead team monthly meetings
Keep protocols up to date
Create monthly schedule for CSR team
Work with management team to solve problems and create/maintain protocols
Help to provide conflict resolution with clientele and team members
Act as a liaison between CSRs and other staff
Oversee promissory payment schedules and contact clients regarding such
Complete change order as needed for in hospital change
Coach and mentor other team members
Benefits
Competitive pay
Pet care discounts for employee pets
A choice among three medical plans, three dental plans and two vision plans
Health Savings Accounts (HSA) and both healthcare and dependent care Flexible Spending Accounts (FSA)
Company paid life insurance and the option to purchase supplemental life insurance
Short term and long term disability plans
Free CE opportunities
401(k) plan with company match
Medical, dental, vision and paid vacation/sick days
Generous employee pet discounts
Company
Linnaeus
Linnaeus Veterinary Ltd (A Mars Company).
Founded in 2014
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-06-07Acquired
Company data provided by crunchbase