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AT&T · 4 weeks ago

Enterprise Monitoring Tool Engineer (IT SE III) (Government)

Chantilly, Virginia

Full-time

Onsite

Senior Level, Lead/Staff

$108K/yr - $175K/yr

16+ years exp

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. The Enterprise Monitoring Tool Engineer will support the Intelligence Sector by administering and maintaining the OpenText Operations Bridge Manager environment, managing integrations with ITSM tools, and providing technical support and documentation.

CollaborationCommunications InfrastructureMobileService IndustryTelecommunicationsWireless

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide SME support and guidance to junior administrators and operators that support the daily operations, health, and performance of the OpenText Operations Bridge Manager (OBM) environment (comparable on-prem tool experience accepted)

Design, install, configure, and upgrade on-prem enterprise monitoring tool and related components (OBM). This requires strong proficiency in Linux (Red Hat Enterprise Linux - RHEL)

Configure and manage integrations between enterprise monitoring tool (OBM) and other critical IT Service Management (ITSM) tools such as OpenText NNMi, and third-party tools like ServiceNow using connectors and custom adapters

Customize and configure monitoring solutions using management templates, aspects, and policy templates for various applications and infrastructure domains

Manage the central event console, configure event processing, and tune event correlation rules to reduce noise and accelerate root cause identification

Provide SME support and guidance to junior administrators and operators that onboard users, manage roles and permissions, and configure access to the OBM console and dashboards

Provide hands-on software troubleshooting and coordinate with application, infrastructure, OS, and network teams to resolve complex issues

Create and maintain technical documentation, including solution designs, standard operating procedures (SOPs), and user guides

Qualification

OpenText Operations Bridge ManagerLinux (RHEL)Enterprise Event MonitoringScripting SkillsDatabase ManagementContainer TechnologyNetworking FundamentalsWindows OS ProficiencyProblem-Solving

Required

Candidate must have 16 years of experience that can be a combination of work history and education. This equates to a Doctorate and 8 years, master's and 10 years, bachelor's and 12 years, associates and 14 years or HS diploma and 16 years

Must be compliant with DoD 8140 Information Assurance Technical (IAT) Level 2

Enterprise Event Monitoring Expertise: Design, installation, and configuration experience for on-premises tools that provide centralized, single pane of glass for monitoring, correlating, and managing IT events and performance across hybrid environments. This role is for OpenText (formerly Micro Focus) Operations Bridge Manager (OBM), though comparable admin experience with on-premises enterprise monitoring tools would be applicable (Ex. Splunk, Nagios, BMC Helix Operations Management, Solarwinds)

Operating Systems Proficiency: Strong working knowledge and experience installing, upgrading, and maintaining software in a Linux (RHEL) environment

Problem-Solving: Strong experience and orientation towards effective technical problem-solving, with communication skills that enable successful resolution

Networking Fundamentals: Willingness to learn basic networking concepts, including TCP/IP, SSL/TLS, firewalls, and proxy servers (if not already known)

Container Technology: Willingness to learn containerization and orchestration technologies like Docker and Kubernetes (if not already experienced)

Required Clearance: TS/SCI with polygraph

Preferred

Scripting Skills: Proficiency in scripting languages such as Perl, Shell, Python, or Groovy for automation and customization

Database Expertise: Basic to intermediate understanding of database management (PostgreSQL, Oracle, MS SQL Server), including general SQL skills

Networking Fundamentals: Knowledge of basic networking concepts, including TCP/IP, SSL/TLS, firewalls, and proxy servers

Container Technology: Hands-on experience with containerization and orchestration technologies like Docker and Kubernetes

Windows OS Proficiency: Strong working knowledge of event and performance monitoring of Microsoft Windows

Benefits

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) *Pro-rated when working less than 40 hrs/wk.

Paid Parental Leave

Paid Caregiver Leave

Additional sick leave beyond what state and local law require may be available but is unprotected · Adoption Reimbursement

Disability Benefits (short term and long term)

Life and Accidental Death Insurance

Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

Employee Assistance Programs (EAP)

Extensive employee wellness programs

Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone