Cloudflare · 1 day ago
Senior Salesforce Business Systems Analyst
Austin, TX
Full-time
Onsite
Senior Level
$152K/yr - $186K/yr
5+ years expCloudflare is a company on a mission to help build a better Internet, operating one of the largest networks that powers millions of websites. They are seeking a Senior Salesforce Business Systems Analyst to serve as a bridge between the Salesforce engineering team and business stakeholders, focusing on gathering user requirements and providing technology solutions that align with the objectives of the revenue teams.
AnalyticsEnterprise SoftwareSecurityWeb Hosting
Responsibilities
Manage Sales and Marketing technology projects and related impacts on GTM systems: developing requirements, designing functional solutions, prototypes & facilitate solution documentations. Ensure projects are completed with agreed upon scope, on time
Collaborate with business partners to establish and document user stories, current and desired business processes, and functional requirements
Deep experience in Solution design of Campaign to Order processes, Lead Generation and Management, Campaign attribution tracking, Sales Path/Process management
Advance understanding of Salesforce automations such as Flow and overall point to click platform capabilities, Hands-on exposure related to Salesforce platform configurations with clear vision on how to design solutions for complex business use cases
Effectively convey business requirements to technical teams to facilitate custom development and Unit and Smoke testing
Contribute to cross-functional projects involving technical development, including Salesforce integration with native or 3rd & 4th party applications
Foster collaboration with other Business Systems Analysts to review and identify overlaps in requirements internally with other BSA’s, and propose relevant technical solutions
Be a trusted advisor and consultant to the business stakeholders and make recommendations for improvements to systems and processes to make processes and workflows more efficient and automated
Create, maintain, and prioritize the Jira backlog according to business value through the life of the projects
Assisting with the elaboration of epics, themes, and features into user stories that are small enough, or granular enough, to be achieved in a single sprint
Participating in Daily scrum, Sprint ceremonies, reveals, retrospectives and CAB’s – inspecting the product progress at the end of every sprint to accept or reject the work that has been done by the team
Demonstrate leadership and technical expertise by presenting tailored solutions to solve complex business requirements on the Salesforce platform and ecosystem
Design, prototype, and deploy scalable solutions using Salesforce AI capabilities (Einstein, GPT) and Agentforce automations, ensuring responsible governance, cross-functional alignment, and measurable improvements in workflow efficiency, data quality, and end-user productivity
Create and maintain detailed technical documentation based on design specifications
Take ownership of functional tasks and deliverables for the Salesforce Sales Cloud application, encompassing areas such as testing, training, reporting, support, and ongoing enhancements
Use and recommend best practices while delivering scalable high quality solutions
Providing support for production issues, including fixes across platforms and on-call responsibilities working with the production support team to ensure 24x7 availability of production systems
Ensure adherence to IT General controls, including Change Advisory Boards (CABs), Documentation protocols, peer reviews, and CI/CD tooling such as Copado
Collaborate closely with Sales, RevOps, Data Insights, Finance, Legal, and Security teams to deliver comprehensive solutions
Foster collaboration with internal Business Systems Analysts to review and identify overlaps in requirements internally with other BSA’s, and propose relevant technical solutions
Be a trusted advisor and make recommendations for improvements to systems and processes to make processes and workflows more scalable, efficient and automated
Qualification
Required
Minimum 5 years of experience implementing, configuring and administering Salesforce and SaaS business systems with at least 3 years of Salesforce Sales and/or Marketing Cloud experience
Proficient in the use of Salesforce Data Loader, Workbench and Excel to support data analysis & quality initiatives
Detail-oriented, organized, self-motivated, hard working, and a great team player with excellent interpersonal skills
Excellent written and verbal communication skills required, including experience meeting with and presenting information to senior leadership
Salesforce.com certifications (Administrator, Advanced Administrator, Sales Cloud Consultant)
Passion for creating a frictionless end-user experience
Proven ability to work creatively and analytically in a problem-solving scenario
Strong knowledge and understanding of the Salesforce.com ecosystem and best-practices
Strong familiarity with GTM technologies, Salesforce & Integration Security best practices, and platform governance
Excellent communication, presentation, and documentation skills with the ability to translate business needs into technical requirements
Preferred
Salesforce certifications strongly preferred
Benefits
Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave
Company
Cloudflare
Cloudflare is a web performance and security company that provides online services to protect and accelerate websites online.
1001-5000 employees
H1B Sponsorship
Cloudflare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (117)
2024 (115)
2023 (66)
2022 (98)
2021 (83)
2020 (37)
Funding
Current Stage
Public CompanyTotal Funding
$2.08BKey Investors
Franklin TempletonFidelityUnion Square Ventures
2025-06-13Post Ipo Debt· $1.75B
2019-09-12IPO
2019-03-12Series E· $150M
Leadership Team
Matthew Prince
CEO & Co-Founder
Lee Holloway
Co-Founder & Lead Engineer
Recent News
2026-01-07
2026-01-06
Company data provided by crunchbase