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Zipline · 1 day ago

Strategic Partner Manager, Restaurants

South San Francisco, CA

Full-time

Onsite

Senior Level

$130K/yr - $170K/yr

5+ years exp

Zipline is on a mission to transform the way goods move, focusing on equitable access and innovative logistics solutions. As a Strategic Partner Manager for Restaurants, you will manage relationships with key partners, ensuring that Zipline's technology aligns with their business objectives and drives growth.

DeliveryDronesElectric VehicleHome Health CareLogisticsRoboticsSupply Chain Management

Responsibilities

Collaborate with Zipline’s partners to identify their business objectives, understand their goals, and develop strategies that align with their needs

Work cross-functionally to launch and expand Zipline’s service to partners, establish & track key success metrics, identify & solve challenges, and drive continuous improvement

Establish regular communication with partners, lead quarterly business reviews, and maintain engagement through other touchpoints

Gather customer insights, analyze data, and report relevant findings to both identify growth opportunities as well as guide our product roadmap

Proactively engage with customer stakeholders to build long-lasting trust

Advocate for customer needs to help drive product and service improvements, ensuring that our business is developing with our customers as a top priority

Qualification

Partner successCustomer successProduct operationsProgram managementData analysisCross-functional collaborationTrust buildingContinuous learningPresentation skills

Required

5+ years of experience in partner success, customer success, product operations, consulting, program management, or operations - managing complex external relationships

Demonstrated experience leading and driving cross-functional accountability

Demonstrated experience owning the design, implementation, and optimization of initiatives and action plans

Ability to build trust quickly because you are authentic, direct, and have strong empathy for customers

Organization and analysis - you use data to make decisions

Confident presenting complex solutions in a way that inspires your audience

Familiarity with the value drivers for recurring revenue businesses

A focus on continuous learning - it's how we made it this far