PetSmart · 2 weeks ago
Sr. Vet Business Consultant
Phoenix, AZ
Full-time
Hybrid
Mid, Senior Level
3+ years expPetSmart is a leader in making veterinary care more accessible and impactful. The Sr. Vet Business Consultant is responsible for building partnerships with franchisees and providing high-level consultation to veterinary hospital owners, focusing on operational improvements and strategic support to ensure their success.
E-CommercePetRetailRetail TechnologyTraining
Responsibilities
Build and maintain strong partnerships with franchisees, hospital owners, and internal/external stakeholders
Provide expert coaching and consultation to veterinary hospital owners, ensuring their needs are met and exceeded
Help hospital owners achieve their goals by offering data-driven recommendations based on industry experience, market research, and on-site hospital assessments
Drives and is responsible for the performance of their assigned hospitals and the metrics associated with the hospital
Collaborate with hospital teams to drive operational improvements and implement the best practices
Analyze Profit & Loss (P&L) statements and balance sheets to assess financial health and identify opportunities for improvement
Develop actionable strategies based on data analysis to address performance issues
Support the marketing efforts for new hospital openings by working with internal stakeholders
Conduct analytics to assess hospital performance and identify areas for growth
Serve as a consultant to enhance hospital operations and efficiency
Act as the primary point of contact for franchisees, managing issue resolution and ensuring seamless operations
Navigate complex discussions related to franchise agreements and brand standards
Represent the company at veterinary conferences as a brand ambassador
Guide franchisees through onboarding, opening, technology support, ownership transitions, and closures
Provide hands-on training for veterinary software and hospital management systems
Maintain detailed records in the franchise management system
Work with technical support teams to resolve technology issues at veterinary hospitals
Ensure new franchise locations are set up effectively and operate efficiently
Qualification
Required
Bachelor's degree or Certified Veterinary Practice Manager (CVPM) preferred
3+ years of veterinary hospital management experience preferred. Multi-site experience preferred
Strong coaching and leadership skills
Excellent project management abilities, with the capacity to manage multiple initiatives simultaneously
Exceptional communication skills and attention to detail
Strong interpersonal skills to build and maintain relationships with franchisees, colleagues, and stakeholders
Highly motivated self-starter with strong problem-solving abilities
Ability to work independently in a fast-paced environment while managing multiple priorities
Willingness to travel overnight up to 80%
Proficiency in Microsoft Office Suite
Experience with veterinary Practice Information Management Systems (PIMS)
Ability to conduct remote training when necessary
Familiarity with additional business systems as required
Preferred
CVPM preferred but not required
Benefits
Pet friendly environment, bring your pets to work!
On-site Dog Park
"Top Dog" gym with equipment, fitness classes, massage therapists and personal trainers
"Sit & Stay" Café serving fresh breakfast and lunch options
On-site coffee bar
"Lil' Paws" learning center and onsite daycare facility (associate paid)
Volunteer events with PetSmart Charities
Company
PetSmart
PetSmart is an e-commerce business that offers pet supplies, medications, grooming solutions, and adoption services.
10001+ employees
H1B Sponsorship
PetSmart has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (19)
2023 (33)
2022 (5)
2021 (3)
2020 (27)
Funding
Current Stage
Public CompanyTotal Funding
$2.71BKey Investors
Apollo
2025-08-08Debt Financing· $2.7B
2023-07-24Secondary Market
2014-11-18Acquired
Leadership Team
Ken Hicks
CEO
Alan Schnaid
EVP and Chief Financial Officer
Recent News
Canada NewsWire
2025-11-14
Company data provided by crunchbase