This job has closed.

PrePass · 1 week ago

Customer Success Manager, SMB

United States

Full-time

Remote

Mid Level

4+ years exp

PrePass is North America's most trusted weigh station bypass and toll management platform, transforming the transportation industry with innovative solutions. The Customer Success Manager for SMB will focus on driving customer growth and retention, building strong relationships, and ensuring customer satisfaction while achieving revenue goals.

Non ProfitPublic Safety

Responsibilities

Drive revenue growth by promoting adoption of PrePass' industry-leading solutions, including ByPass and Tolling

Proactively engage an assigned customer portfolio to communicate value, increase usage, and identify expansion opportunities

Consult with customers on best practices to maximize ROI and improve operational efficiency

Execute targeted campaigns to increase awareness of new services, key initiatives, and relevant market trends

Safeguard monthly recurring revenue by serving as a strong advocate for customer needs and priorities

Act as a trusted advisor and escalation point to ensure high levels of customer satisfaction and retention

Build and maintain strong, long-term relationships with SMB owners and executive-level stakeholders

Collaborate with internal teams—including Support, Billing, and other stakeholders—to ensure seamless customer experiences

Maintain accurate, timely, and detailed records of customer interactions and activities within PrePass' CRM and related tools

Qualification

B2B SaaS Customer SuccessCustomer-centric mindsetCommunication skillsMicrosoft Office SuitePresentation skillsMultitasking skillsBusiness acumenTransportationLogisticsNegotiation capabilitiesOrganizational skills

Required

4+ years of experience in a B2B SaaS Customer Success role

Bachelor's degree or equivalent business experience

Strong customer-centric mindset with excellent written and verbal communication skills

Ability to develop and articulate compelling value propositions

Solid business acumen and executive presence, with comfort engaging SMB owners and senior leaders

Proficiency in Microsoft Office Suite

Ability to thrive in a fast-paced environment with strong organizational and multitasking skills

Exceptional presentation and negotiation capabilities

Preferred

Experience in Transportation and Logistics

Benefits

Robust benefit package that includes medical, dental, and vision that start on date of hire.

Paid Time Off, to include vacation, sick, holidays, and floating holidays.

Paid parental leave.

401(k) plan with employer match.

Company-funded 'lifestyle account' upon date of hire for you to apply toward your physical and mental well-being (i.e., ski passes, retreats, gym memberships).

Tuition Reimbursement Program.

Voluntary benefits, to include but not limited to Legal and Pet Discounts.

Employee Assistance Program (available at no cost to you).

Company-sponsored and funded 'Culture Team' that focuses on the Physical, Mental, and Professional well-being of employees.

Community Give-Back initiatives.

Culture that focuses on employee development initiatives.

Company-wide bonus and commission plans