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Wolters Kluwer · 1 day ago

Customer Service Representative

United States

Full-time

Remote

Entry, Mid Level

$45K/yr - $62K/yr

2+ years exp

Wolters Kluwer is a global leader in professional information services, seeking a dynamic Customer Service Representative to join their team. The role involves managing customer relationships and providing consultative service to help clients navigate compliance challenges in lien management.

BankingFinanceInformation ServicesInformation TechnologyLegalMobilePublishingSoftware

Responsibilities

Deliver prompt and professional service to our customers (Banks, Leasing & Lending Companies, or Corporations) through verbal and written communications

Provide consultative customer service; help to identify customers compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to lien management compliance

Maintains a clear understanding of client requirements, building and maintaining strong client relationships

Proactively manage the full-life cycle of the order process and drive cross-selling opportunities to promote additional offerings to meet our customer needs

Efficiently manage, organize, and prioritize high volumes of requests using Salesforce and other internal systems to ensure timely and accurate customer responses. Proactively asking clarifying questions rather than making assumptions about customer needs

Operates efficiently with minimal supervision, demonstrating self-motivation and the ability to work independently

Strive to become a subject matter expert in the department, company, and industry by continuously learning through job-related training and extensive work experience

Must demonstrate sound judgment, tact, and diplomacy when interacting with both internal and external customers, and possess the capability to manage confidential and proprietary information effectively

Fosters respectful and supportive team relationships by treating others with respect, being sensitive to diverse needs, listening humbly, embracing change, and advocating for continuous improvement and change management

Qualification

B2B customer serviceSalesforceMicrosoft Office SuiteAnalytical skillsOrganizational skillsMulti-taskingSound judgmentProblem-solving skillsTime managementCommunication skills

Required

Bachelor's degree from an accredited college/university or equivalent B2B client service experience

Strongly preferred minimum of two years of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry