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CHC Navigation | CHCNAV · 5 hours ago

Technical Support Engineer

United States

Full-time

Remote

Mid Level

$60K/yr - $100K/yr

CHC Navigation (CHCNAV) is a global leader in GNSS navigation and positioning solutions. They are seeking a Technical Support Engineer to provide exceptional support experiences for partners and clients, ensuring effective training and technical assistance for CHCNAV products and solutions.

Civil EngineeringElectronicsGeospatialMapping ServicesNavigation

Hiring Manager

Ruochen Li

Responsibilities

Leading pre-sales, in-sales, and post-sales technical support within your designated region to drive regional performance objectives

Conducting both online and offline product demonstrations and empowerment training, including technical workshops for internal teams

Managing end-to-end resolution of regional product issues—tracking, analyzing, debugging, and optimizing workflows to elevate customer satisfaction

Contributing to the department’s knowledge base by creating and refining technical documentation, guides, and training videos

Collaborating on product testing initiatives to enhance performance and usability

Independently managing regional travel for partner/customer engagements, trade shows, and strategic account support

Providing on-site after-sales maintenance and assisting with instrument repairs to ensure operational continuity

Qualification

GNSSTechnical SupportPublic SpeakingMicrosoft ApplicationsAnalytical Problem SolvingEnglish FluencyCustomer-Centric MindsetTraining DeliveryTechnical DocumentationCommunication Skills

Required

Bachelor's or master's degree in Engineering, ideally specializing in Surveying, GNSS, or a related technical field

Proven experience in technical customer support or service, preferably in a B2B or industrial technology environment

Exceptional verbal and written communication skills, with the ability to translate complex technical concepts into clear, actionable insights

Proficiency in public speaking and presenting, including delivering technical training and demos to diverse audiences

Strong proficiency in Microsoft applications and the ability to quickly adapt to new software tools

A track record of solving complex technical problems with analytical rigor and sound business judgment

A professional yet approachable demeanor to build and maintain trust with partners

Reliability, accountability, and a customer-centric mindset

Fluency in English (Chinese or additional languages are a plus)

Benefits

A dynamic, international work environment focused on results and professional growth.

Opportunities to contribute to a high-growth market and shape the future of GNSS technology.

A collaborative culture that values creativity, teamwork, and continuous learning.

Company

CHC Navigation | CHCNAV

CHC Navigation (CHCNAV) is a global provider of innovative mapping, navigation and positioning solutions covering a wide range of professional applications, including land and airborne surveys, conventional GNSS surveys, 3D LiDAR data acquisition, precision farming, hybrid unmanned navigation and robotics, real-time GNSS infrastructure and more.

Founded in 2003