FNBO · 1 month ago
Bilingual Customer Care Sr. Specialist Retail $18hr + 10% Lang Differential
Omaha, NE
Full-time
Onsite
Entry Level
$18/hr - $19.80/hr
1+ years expFirst National Bank of Omaha is committed to the success of its employees and is seeking a Bilingual Customer Care Senior Specialist. This role involves being the first point of contact for valued customers, handling inquiries, managing accounts, resolving issues, and providing information about bank products and services.
AccountingBankingFinanceFinancial ServicesMortgage
No H1B
Responsibilities
Assist Customers: Handle inbound and outbound calls to address customer inquiries and provide support
Account Management: Help customers manage their bank accounts, including balance inquiries, fund transfers, and transaction history
Issue Resolution: Resolve issues related to account discrepancies, unauthorized transactions, and other banking problems
Product Information: Provide information about bank products and services, such as loans, credit cards, and savings accounts
Customer Verification: Verify customer identity to ensure security and privacy of account information
Service Requests: Process service requests like account openings, closures, and changes to account details
Technical Support: Offer basic technical support for online banking, mobile app usage, and ATM-related issues
Compliance: Adhere to banking regulations and internal policies to ensure compliance and maintain customer trust
Feedback Collection: Gather customer feedback to improve services and enhance customer satisfaction
Documentation: Maintain accurate and detailed records of customer interactions and transactions
Qualification
Required
Bilingual in English and Spanish (required)
Communication Skills: Excellent verbal and written communication skills to clearly convey information and resolve issues
Problem-Solving Abilities: Ability to quickly identify and resolve customer issues with a solution-oriented approach
Attention to Detail: Strong attention to detail to ensure accurate processing of customer information and transactions
Time Management: Ability to manage time efficiently and handle multiple tasks simultaneously in a fast-paced environment
Product Knowledge: Good understanding of the bank's products and services to provide accurate information and assistance. (branch experience a plus)
Adaptability: Flexibility to adapt to changing policies, procedures, and customer needs
Teamwork: Ability to work collaboratively with colleagues and other departments to provide excellent customer service
Compliance Awareness: Understanding of banking regulations and compliance requirements to ensure adherence to legal and ethical standards
Active Listening: Strong active listening skills to understand customer concerns and address them effectively
Sales Skills: Basic sales skills to promote bank products and services when appropriate
Have obtained a high school diploma or GED as required
Have a quiet workspace with minimal distractions for remote work
Maintain a fast and reliable internet connection for remote work
Open to working overtime hours when needed
Candidates must possess unrestricted work authorization and not require future sponsorship
Preferred
Customer Service Skills: Strong ability to interact with customers in a friendly, professional, and empathetic manner. (preferred minimum 12 months)
Technical Proficiency: Familiarity with banking software (preferred), online banking platforms, and basic troubleshooting skills for common technical issues
Benefits
Medical, Dental, Vision Insurance
401k, With Matching Contributions
Time Off Programs
Health Savings Account (HSA)/Dependent Care
Employee Banking
Growth Opportunities
Tuition Assistance
Short-Term/Long-Term Disability Insurance
Company
FNBO
FNBO is a financial organization that offers digital banking and accounting service and products for business and personal commercial needs.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Matt Spyers
Chief Technology Officer
Chris Inserra
CFO - Enterprise Technology Services
Recent News
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