Zillow · 2 weeks ago
Mortgage Regional Branch Manager (Charlotte, North Carolina)
United States
Full-time
Remote
Senior Level
5+ years expZillow is a leading real estate platform dedicated to making home financing more seamless. The Regional Branch Manager will lead a team of Loan Officers, drive referral conversion, and ensure exceptional partner experiences in the mortgage origination business.
MarketplaceOnline PortalsPropTechReal Estate
Responsibilities
Recruit, hire, and onboard top-performing Premier Loan Officers while fostering a collaborative, high-achieving, purchase-focused team culture
Coach, mentor, and develop Premier Loan Officers through structured training, call reviews, and performance feedback aligned to Zillow Home Loans and the Premier Agent model
Drive loan performance and conversion optimization by monitoring pipeline health, pull-through, responsiveness, and service-level adherence across the region
Hold the team accountable to production, quality, and customer experience expectations using data, insights, and performance metrics
Partner closely with Premier Agents and internal Zillow teams to deliver a seamless, agent-centric customer experience and grow referral business
Oversee team capacity, coverage, and pipeline management to ensure consistent execution and strong customer outcomes
Support Premier Loan Officers on complex transactions, escalations, and exception scenarios to help successfully resolve suspended or at-risk loans
Stay informed on market trends and regulatory changes, ensuring team readiness and compliance across the region
Represent Zillow Home Loans in the market by building strong relationships with agents, partners, and the broader community
Qualification
Required
3+ years of mortgage sales leadership experience managing a team of Loan Officers in a high-growth, sales-driven environment
5+ years of purchase mortgage origination experience as an active NMLS Loan Originator
Physically located in and working from North Carolina, and reside within 75 miles of Charlotte
Completion of the 20-hour SAFE Pre-Licensing Education and successful passage of the SAFE Mortgage Loan Originator Test (National Component with Uniform State Content)
Must have current active mortgage loan originator (MLO) state licenses in North Carolina and South Carolina
Demonstrated success leading purchase-focused origination teams and building referral relationships with real estate agents
Strong knowledge of mortgage lending regulations, policies, and industry best practices
Proven ability to manage priorities, drive results, and thrive in a fast-paced, performance-oriented environment
Excellent interpersonal and communication skills, with the ability to influence, coach, and build trust with agents, customers, and internal partners
Experience using CRM and loan origination systems (Salesforce and Encompass preferred)
Willingness to travel in-market (approximately 5%) to engage with agents and expand referral networks
Benefits
Incentive compensation
Equity awards
Company
Zillow
Zillow is an online real estate marketplace for finding and sharing information about homes, real estate, and mortgages. It is a sub-organization of Zillow Group.
5001-10000 employees
H1B Sponsorship
Zillow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (179)
2024 (150)
2023 (171)
2022 (256)
2021 (239)
2020 (195)
Funding
Current Stage
Public CompanyTotal Funding
$96.63MKey Investors
Legg MasonPAR Capital Management
2016-08-01Post Ipo Equity
2014-04-01Post Ipo Equity
2012-12-12Post Ipo Equity· $4.13M
Leadership Team
Lloyd Frink
Co-Founder & Co-Executive Chair
Rich Barton
Co-founder and Co-Executive Chair
Recent News
2026-01-22
2026-01-19
2026-01-19
Company data provided by crunchbase