Squarespace · 2 days ago
B2B Strategy & Operations Manager
New York, NY
Full-time
Hybrid
Senior Level
$148K/yr - $239K/yr
6+ years expSquarespace is a design-driven platform helping entrepreneurs build brands and businesses online. They are seeking an experienced Strategy & Operations Manager to establish core operational functions and strategic alignment between Customer Success and New Business Acquisition organizations.
Developer ToolsE-Commerce PlatformsPublishingSoftwareWeb Design
Responsibilities
Act as a trusted advisor to Sales leaders, driving initiatives that strengthen the selling motion and improve field productivity
Own core B2B operating processes and rhythms including field forecasting, pipeline and deal reviews, QBRs, renewals, and seller inputs—ensuring accuracy, consistency, and disciplined execution
Lead field-level forecasting, inspection cadences, and SFDC hygiene. Partner with BI on forecasting logic and with GTM Systems on system enablement
Define and operationalize selling frameworks, stage criteria, qualification standards, lifecycle definitions, and handoff workflows that govern deal progression
Translate BI-driven diagnostics into clear operational guidance, workflows, playbooks, and process improvements that drive behavior change and GTM performance
Define business requirements for lifecycle stages, routing, territories, and handoffs; partner with the GTM Systems Architect to deliver scalable system solutions
Drive alignment and friction removal across Sales, CS, Enablement, Analytics, and Systems to improve the end-to-end customer journey
Create and maintain GTM policies, playbooks, and SFDC documentation to ensure clarity, consistency, and adoption across B2B teams
Identify and implement AI, automation, and workflow simplification opportunities to increase productivity and reduce operational friction
Qualification
Required
6-8+ years in GTM Strategy & Operations, Revenue Operations, Sales Ops, or CS Ops in SaaS/high-growth environments
Demonstrated success as a zero → one builder of GTM processes, operating models, and frameworks
Deep understanding of B2B sales methodologies, customer lifecycle, renewals, and expansion motions
Strong GTM systems fluency (Salesforce user expertise + ability to define business requirements; no system-building required)
Cross-functional leadership across Sales, CS, Enablement, Product, BI, Finance, and Systems teams
Strong data interpretation skills—ability to turn BI insights into operational action (not responsible for data modeling or dashboarding)
Technical & AI fluency: able to evaluate GTM tools, define requirements, and partner with the Systems Architect on automation
Advanced analytical skills in Excel/Sheets, pipeline diagnostics, forecasting analysis, and GTM performance patterns
Strong program management, documentation rigor, and ability to drive field adoption
Benefits
A choice between medical plans with an option for 100% covered premiums
Fertility and adoption benefits
Access to supplemental insurance plans for additional coverage
Headspace mindfulness app subscription
Global Employee Assistance Program
Retirement benefits with employer match
Flexible paid time off
12 weeks paid parental leave and family care leave
Pretax commuter benefit
Education reimbursement
Employee donation match to community organizations
8 Global Employee Resource Groups (ERGs)
Dog-friendly workplace
Free lunch and snacks
Private rooftop
Hack week twice per year
Company
Squarespace
Squarespace is a website building and hosting platform that helps users create websites without needing advanced technical skills.
1001-5000 employees
H1B Sponsorship
Squarespace has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (29)
2024 (13)
2023 (11)
2022 (21)
2021 (36)
2020 (22)
Funding
Current Stage
Public CompanyTotal Funding
$578.5MKey Investors
General Atlantic
2024-05-13Acquired
2023-11-15Post Ipo Secondary
2021-05-19IPO
Leadership Team
Anthony Casalena
Founder & CEO
Nathan Gooden
Chief Financial Officer
Recent News
2026-01-07
2025-12-20
2025-12-08
Company data provided by crunchbase