Lakeview Loan Servicing, LLC. · 2 weeks ago
Partner Success Manager, FLS
Buffalo-Niagara Area
Full-time
Onsite
Entry, Mid Level
$69K/yr - $81K/yr
2+ years expLakeview Loan Servicing, LLC. is a point-of-sale Home Improvement Lending business focused on offering financing products for homeowners. They are seeking a Partner Success Manager to lead integration efforts and drive performance across their network of contractor partners, ensuring partners are successful in using Fastlane’s platform to grow their business.
FinanceFinancial ServicesMortgageReal Estate
Responsibilities
Build strong, trust-based relationships with partner stakeholders
Act as a strategic advisor, helping partners maximize value from Fastlane’s platform
Gather feedback and advocate for partner needs internally
Coordinate partner onboarding and ensure smooth integration across product and operational workflows
Serve as the primary point of contact during initial setup and launch phases
Monitor key performance indicators (KPIs) including: Funding volume and contractor activity per integration, Support ticket volume and resolution time, Forecast accuracy for partner pipeline, ROI of partner programs (revenue vs. cost of support)
Conduct quarterly performance reviews with partners to assess results and identify growth opportunities
Collaborate with Support and Product teams to resolve partner issues quickly and effectively
Ensure partner-facing documentation and training materials are up to date and accessible
Deliver regular reporting on partner performance and program health
Identify trends and recommend improvements to partner programs and onboarding processes
Qualification
Required
2+ years of experience in partner success, account management, or client services—ideally in SaaS, FinTech, or home improvement
Strong analytical skills with experience tracking KPIs and interpreting performance data
Excellent communication and relationship-building skills
Ability to manage multiple partner relationships and projects simultaneously
Familiarity with CRM tools, support platforms, and basic data analysis (e.g., Excel, SQL, or BI tools)
Experience in consumer lending, home improvement financing, or contractor services
Comfort working in a fast-paced, cross-functional environment
Company
Lakeview Loan Servicing, LLC.
BEWARE of Unsolicited Job Offers that request a personal ID!!! Lakeview Loan Servicing, LLC (“Lakeview”) is a uniquely qualified mortgage finance company dedicated to assisting our customers with efficient and affordable refinancing and purchase options.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Steve Lemmon
Chief Marketing Officer - Originations
Recent News
Business Insider
2025-07-16
Company data provided by crunchbase