Visiting Angels Greater Philadelphia ยท 1 month ago
Client Services Manager- Senior Homecare
Chadds Ford, PA
Full-time
Onsite
Mid, Senior Level
2+ years expVisiting Angels Greater Philadelphia is a private, non-medical home care agency seeking a dynamic and efficient individual to join their team as Client Services Manager. In this role, you will be responsible for creating and implementing care schedules for senior clients and managing a team of Client Care Scheduling Managers to ensure the success of caregiver assignments.
Hospital & Health Care
Responsibilities
Point person on all Client Related issues for cases under you and your team
Participate in initial and ongoing client and caregiver meetings
Staff cases matched by clients' needs, caregivers' skills, experience, availability, and personality
Schedule, participate, and document home visits, collecting client feedback on caregiver performance of duties. Address problems, as required
Collaborate with Wellness Team Supervisor to review Plan of Care in accordance with client needs and wishes; support facilitation of updates as warranted
Evaluate client and employee satisfaction to effectively resolve complaints and incidents
Recognize and reward good job performance and promote caregiver recognition
Escalate disciplinary action to the Senior Client Services Manager
Maintain positive relationships with clients and referral sources
Perform on-call evening and weekend duties, as directed
Perform other functions as deemed appropriate by the management team
Qualification
Required
Associate Degree in a healthcare-related field and two years of supervisory experience in Senior homecare is preferred
Proficiency with Microsoft Office applications, scheduling systems, and other healthcare industry-related software
Excellent communication skills and professionalism at all times
Detail-oriented team player
Ability to multitask, work under pressure and problem solve
Strong commitment to client service excellence and ability to generate goodwill for Visiting Angels with our staff, client, their families, and referral sources
Ability to remain flexible, resilient, calm and maintain a sense of humor in all situations
Ability to plan, organize, prioritize, delegate and accurately complete work activities within deadlines while managing interruptions
ALL APPLICANTS MUST BE ABLE TO PROVIDE PROOF OF VACCINATION
Benefits
Competitive salary based on experience(Best in the market!
PTO
Lucrative bonus structure (paid out quarterly)
Healthcare benefit
On-call pay
Company
Visiting Angels Greater Philadelphia
Visiting Angels of Greater Philadelphia With offices in Jenkintown, Chadds Ford, Havertown, Horsham, Philadelphia, and Audubon, Visiting Angels has been a trusted name in home care for seniors and their families across the Greater Philadelphia region.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Andy N.
Chief Executive Officer
Company data provided by crunchbase