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Texas A&M University · 1 day ago

Senior IT Professional II

College Station, TX

Full-time

Onsite

Senior Level, Lead/Staff

$7,000/mo - $7,500/mo

8+ years exp

Texas A&M University System Offices is part of one of the largest systems of higher education in the nation. The Senior IT Professional II provides technical leadership for administering multiple complex SaaS applications and ensures compliance with the unit's technical standards.

Higher Education

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Configure and maintain the LERMS and other SaaS applications (e.g., document management, workflow automation, collaboration tools)

Monitor system performance, troubleshoot issues, and coordinate with vendors for resolution

Manage user access, roles, and permissions in accordance with security policies

Support the implementation of SaaS applications and upgrades to existing systems

Collaborate with IT and business units to interface SaaS applications with other enterprise systems (e.g., ERP, Identity management, CRM)

Ensure data accuracy, retention, and compliance with records management policies and regulatory requirements for LERMS and other applications

Assist in audits and reporting related to data access, retention, and system usage

Maintain system documentation, including configuration guides, standard operating procedures (SOPs) and change logs

Develop and deliver training materials and sessions for end-users

Evaluate system usage and user feedback to recommend enhancements. Stay current with industry trends and best practices in SaaS administration and records management

Coordinate and collaborate across workstreams, departments and with external vendors as needed. Resolve and/or escalate issues in a timely manner

Manage data exports, imports, and transformations to support business processes and integrations for LERMS and other applications

Participate in training and professional development sessions

Other duties as assigned

Qualification

SaaS administrationIT architectureITIL knowledgeChange managementQuality assuranceRecords managementProject managementAnalytical skillsMulti-taskingScripting knowledgeAutomation toolsCJIS CertificationWritten communicationInterpersonal skillsOrganizational skillsCollaboration

Required

Bachelor's degree in applicable field or equivalent combination of education and experience

Eight years of related technology experience

Excellent written communication, analytical, interpersonal, and organizational skills

Knowledge of Information Technology Service Management and Infrastructure Library (ITSM/ITIL) concepts and practices

Knowledge and experience with IT architecture, project management, change management, and quality assurance methodologies

Knowledge and experience in managing enterprise SaaS solutions and enterprise-level operations

Occasional travel and work outside scheduled hours

Ability to multi-task and work cooperatively with others

Ability to pass the state and national fingerprint-based background check to obtain the Criminal Justice Information System (CJIS) Certification

Preferred

Experience with administration of law enforcement records management systems (LERMS)

Experience with records retention schedules and compliance frameworks

Knowledge of scripting or automation tools (e.g., PowerShell, Python)

ITIL or other relevant certifications

Criminal Justice Information System (CJIS) Certified

Benefits

Competitive health benefits

Paid vacation, sick leave, and holidays

A defined benefit retirement plan to include an employer contribution through Teachers Retirement System of Texas (TRS)

If applicable, a defined contribution retirement plan to include an employer contribution through an approved ORP vendor

Additional voluntary tax deferred annuity (TDA) options

Tuition assistance

Wellness programs to promote work/life balance

Company

Texas A&M University

Glassdoor4.4

Texas A&M University has a proud history that stretches back to 1876 when The Agricultural and Mechanical College of Texas became the first public institution of higher learning in the state of Texas.

Founded in 1876

College Station, TX, US

10001+ employees

https://tamu.edu

H1B Sponsorship

Texas A&M University has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (322)

2024 (292)

2023 (214)

2022 (207)

2021 (109)

2020 (141)