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Glacier Bank · 1 day ago

Special Assets Manager/Collection Manager

Kalispell, MT

Full-time

Onsite

Mid, Senior Level

Glacier Bank is looking for a Special Assets Manager/Collection Manager to lead their Special Asset Department. The role involves managing daily operations, interacting with various stakeholders, and ensuring effective collection processes for delinquent loans.

BankingFinancial Services

No H1B

Responsibilities

Manage Daily Operations of Special Asset Department

Review Reports for Past Due Consumer Loans, Real Estate Loans, and Commercial Loans daily. Daily review of the Deceased Report and issue Adverse Action notices in accordance with policy

In conjunction with the production department managers and loan officers, make telephone calls to past due accounts to set up a repayment plan and work towards solving delinquency

Ensure all comments on delinquent loans are updated in JH to track correspondence with customers

Ensure all comments in JH are certified within the specified time in conjunction with the credit department

Mail collection letters using the Enhanced Collection Form Letters on the Intranet

Review Activity on Past Due Loans Report daily for posting errors

Work, in conjunction, with the Credit Department on the quarterly completion of Problem Loan Reports

Maintain a working knowledge of bankruptcy, foreclosure and deed-in-lieu proceeds and policies, the settlement offer process and loan modifications requirements

Check the regular mail and Bankruptcy Email Box daily for bankruptcy notices. File Claim on Pacer if needed

Skip Trace hard to contact customers using TLO system

Liquidation of repossessed assets per company policy

Prepare Deficiency/Surplus Letter to borrowers in a timely manner

Report all repossessions to the Chief Credit Officer and Chief Loan Operations Officer in a timely manner

Coordinate with Loan Operations and Credit Department on the OREO / OPPA process

Update Special Messages on past due accounts

Check delinquent loans for tax deeds, inquire on property taxes and look for proper insurance

Develop and maintain solid working relationships with bank legal council to work through Foreclosures, etc

Develop and maintain solid working relationship with Law Enforcement and other public officials who may be called upon for assistance

Complete non-accrual or Charge Off Forms monthly

Review charge offs regularly to determine whether to send file to collection agency or collect the loan in house

Review Loan Delinquency Report monthly

Chair and coordinate the Special Assets Committee at least twice a month to review Loan Delinquencies and/or Action Items

Coordinate with Mortgage Loan Servicing Center on delinquent Real Estate Portfolio Loans

Collaborate with Division President, Chief Credit Officer, HR and Admin Team on a consistent, transparent, and proactive solutions-based approach. Share departmental and/or branch issues, concerns, and/or needs with senior leadership as early as possible along with recommendations for consideration by leadership

Qualification

Banking knowledgeLoan managementCustomer serviceTime managementOrganizational skillsCommunication skillsBasic computer skillsTeamworkAttention to detailProblem-solving

Required

High degree of attention to detail as well as excellent organizational skill(s) to perform in a fast-paced environment

Must have ability to prioritize and organize heavy workload(s) and demonstrate effective time management skill(s)

Must have the ability to work in a professional manner and consistently demonstrate courtesy, customer service, and tact in a fast-paced/deadlines-oriented environment

Ability to work quickly and accurately: perform effectively under pressure; meeting multiple and sometimes competing deadlines and make decisions based on regulation(s), company policy(s), knowledge and experience

Ability to work both independently and in a team environment

Ability to understand and follow complex written and oral instructions

Ability to communicate effectively verbally and in writing

Basic computer skill with working knowledge of word processing, spreadsheets, ten-key, and general computer applications

Working knowledge of standard office equipment

High school diploma or equivalent