Arrow International, Inc. · 1 day ago
System Integration Specialist
Cleveland, OH
Full-time
Onsite
Mid Level
3+ years expArrow International, Inc. is the world's largest manufacturer and supplier of charitable gaming products and solutions. They are seeking a System Integration Specialist responsible for integrating electronic systems, troubleshooting hardware and software issues, and ensuring customer satisfaction. The role involves on-site installations, technical training, and compliance with state regulations.
Consumer GoodsE-CommerceRetail
Responsibilities
Responsible for integrating electronic systems, including hardware, software, and firmware
Troubleshoot and repair computer hardware and software issues
Ability to interpret site surveys and translate requirements to the integration process
Exceeds customer satisfaction objectives as outlined by Arrow management
Recommends and executes appropriate solutions in a timely manner
Ability to gather trace information when troubleshooting systems problems
Analyzes customer equipment problems in accordance with established performance standards
Responsible for meeting shipping deadlines in relation to installation schedules
Work closely with Product Support to diagnose problems and develop engineering changes when needed
Monitor specifications of products in compliance with state regulatory agencies
On-site installations, surveys, and support required when needed
Assist customers on the configuration and programming of Arrow equipment
Technical training on Arrow equipment for distributors and new employees
Assist on writing technical manuals and web updates for new equipment
Responsible for following up with customers promptly when needed
Afterhours support on a on call rotation – when applicable
Qualification
Required
Minimum of 3 years education or commensurate experience in Windows based software installation and PC repair
Competency in various software including MSOffice, Windows, Windows Server, VMware, Active Directory and WIFI technology
Competency in network technologies including the Cisco family
Working knowledge of electronic products and services
Ability to read software and technical manuals
Strong analytical and troubleshooting skills are imperative
Excellent written and verbal communication skills
Strong customer relation and phone skills
Must be self-motivated to work independently without direct supervision
Effective planning and organizational skills to efficiently manage time and work load
Associate degree or commensurate training in Computer Technology
Preferred
Previous experience in customer technical support
Prior experience in supporting electronic gaming devices
Prior experience in supporting and installing proprietary software
Certification and 2 or more years of commensurate experience in network technologies
Certification and 2 or more years of commensurate experience in computer repair
Company
Arrow International, Inc.
Arrow International is a consumer goods company that offers pull tabs, daubers, and bingo equipment.
1001-5000 employees
H1B Sponsorship
Arrow International, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (3)
2023 (1)
2022 (8)
2021 (1)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Bobby Grebenc
CFO, eGaming
Jennifer Gehrlein
Chief Legal Officer & Secretary
Recent News
Crain's Cleveland Business
2023-05-16
Company data provided by crunchbase