PHFM | Facilities Maintenance - Interior & Exterior Services ยท 1 month ago
Facilities Operations Coordinator
Columbus, OH
Full-time
Onsite
Entry, Mid Level
2+ years expPHFM is an industry leader in facilities maintenance, seeking a Facilities Operations Coordinator to enhance customer service and operational efficiency. The role involves managing work orders, addressing customer inquiries, and coordinating with vendors to ensure timely service delivery.
Facilities Services
Responsibilities
Manage Work Orders: Handle a high volume of incoming work orders promptly and efficiently
Customer Support: Address customer inquiries about services, offering appropriate solutions to resolve issues
Vendor Relations: Cold call potential vendor partners to establish new partnerships
Dispatch Coordination: Schedule and dispatch vendor partners for work orders, ensuring timely arrivals
Email Management: Efficiently manage high-volume email communications
Multi-channel Communication: Effectively handle multiple communication channels simultaneously
Issue Analysis: Analyze customer inquiries to determine effective resolution strategies
Responsive Communication: Answer phone calls and emails promptly to provide excellent customer service
Data Management: Input necessary data into the computer system to track and follow up on customer requests
Team Contribution: Support team efforts by achieving goals set by the Manager
Task Prioritization: Prioritize tasks with overlapping timelines efficiently
Independent Problem Solving: Work independently and self-solve issues as they arise
Accurate Documentation: Maintain accurate data and documentation of service requests
Multitasking: Manage multiple tasks in a fast-paced environment
Positive Attitude: Maintain a positive attitude and pleasant phone demeanor
Composure: Stay calm and composed in a dynamic and demanding environment
Team Collaboration: Be a supportive team player, ready to assist teammates as needed
Software Proficiency: Proficient in Microsoft Office, with intermediate or higher skills in Excel
Qualification
Required
Two to four years related experience and/or training; or equivalent combination of education and experience
Must be able to pass a background check and drug screen
Preferred
Previous experience in Facilities Maintenance/Construction a plus
Benefits
Medical, dental, vision, Short-Term Disability, Long-Term Disability, Life Insurance and additional voluntary plans.
401(k) Retirement Plan with company match.
PTO, 11 Company Holidays and Paid Parental Leave
Wellness activities and an onsite gym
Ongoing professional development and continuing professional education.
Company
PHFM | Facilities Maintenance - Interior & Exterior Services
PHFM is a national facilities maintenance company delivering interior and exterior services to multi-location businesses across retail, restaurants, banking, healthcare, education, industrial, hospitality and more industries.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase