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Montgomery County, PA · 1 day ago

Office Support Specialist IV - Service Specialist

Norristown, PA

Full-time

Onsite

New Grad, Entry Level

$20/hr - $24/hr

Montgomery County, PA is seeking a Service Specialist to act as the initial point of contact for the Board of Assessment Appeals. This role involves managing incoming calls, assisting visitors, and providing clerical support while ensuring a professional and courteous environment.

GovernmentLaw EnforcementPublic SafetySocial Assistance

Responsibilities

Answering calls in a professional, friendly and courteous telephone manner. On occasion may answer approximately 200 calls a day. Informing and instructing the public regarding the methods of appealing assessments, millage rates and other pertinent questions regarding the department. Screen and direct incoming calls and faxes

Support the appeal process on hearing days by signing in Appellants, answering general questions, and directing them to the appropriate hearing room

Review appeal applications, verify effective date, assessment amount, owners name, original signature, address, parcel number, determine if appeal is interim/annual, If interim appeal; verify if timely filed. Write block number, unit number, check amount, check number, assessor’s name on application. Register check number and amount for treasurer

The Service Specialist is responsible for assembling appeal packets, mailing forms to taxpayers. Date stamp all permits, and appeal applications. Sort and deliver mail to various divisions in department

Serve as the front-line point of contact, answering constituent questions to relieve burden on other personnel

Verify homestead applications and determine the eligibility of applicants in concert with Homestead Coordinator

Qualification

Public relations skillsClear communication skillsMulti-telephone systemsReal Estate knowledgeOffice practicesManage tasksAttention to detailWork under pressure