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First Dakota National Bank · 4 weeks ago

Customer Solutions Specialist

Yankton, SD

Full-time

Onsite

New Grad, Entry Level

0+ years exp

First Dakota National Bank is hiring a full-time Customer Solutions Specialist to join their Yankton team. The role involves providing exceptional customer service, building strong customer relationships, and assisting with various account-related inquiries and technical support.

Financial ServicesInsurance

Responsibilities

Possess knowledge of deposit related products including digital banking, bill pay, eStatements, debit cards, online applications, etc

Share responsibility for inbound external customer call volume; assist with internal customer call volume as needed, and respond to customer inquiries via digital banking conversations or email

Act in accordance with First Dakota’s Phone Standards and provide exceptional customer service with every interaction

Assist customers with account-related questions and requests

Research and resolve customer issues, acting as the customer liaison between departments when necessary

Complete customer and account maintenance, and check back reviews

Complete daily maintenance reports

Promote products and services and make referrals to other departments based on customer needs in accordance with First Dakota’s philosophies

Adhere to policies and procedures regarding appropriate resolution of customer complaints

Demonstrate effective decision making in determining corrections, fee waivers, and refunds through appropriate methods/solutions in order to meet customer’s needs

Inform management of irregular or recurring issues and suggest improvements

Attend and come prepared to all meetings and developmental training as necessary

Attendance – consistently at work and on time

Other duties as assigned