MASS MoCA · 5 hours ago
Technology Specialist 1 (Full-Time, Temporary, Onsite)
North Adams, MA
Full-time
Onsite
Entry Level
$22/hr - $25/hr
1+ years expMASS MoCA is a vibrant non-collecting art museum dedicated to contemporary art. The Technology Specialist 1 will support the technology needs of the institution and its staff, focusing on the maintenance and improvement of technology infrastructure while providing exceptional customer service.
Museums & Institutions
Hiring Manager
Katharine Mistretta
Responsibilities
Receive, review and process incoming help requests from MASS MoCA staff. Provide responsive support in person, email, via phone or remote connection
Provide exceptional customer service and route or triage problems appropriately to ensure a quick and appropriate conclusion
Leverage ticketing platform to track help requests and end user hardware
Monitor help requests to ensure customers have proper follow-up and issues are resolved quickly
Escalate problems as necessary to get needed resources to provide successful solutions in a timely manner
Contribute to a culture of high quality and friendly customer service
Perform routine entry-level maintenance on hardware and software
Provide guided technology assistance for MASS MoCA events, such as with AV
Participate in project planning
Solve problems collaboratively with other team members
Create, promote and provide technical training, tools, and documentation resources for staff
Perform additional duties as assigned; duties, responsibilities, and activities may change at any time with or without notice
Qualification
Required
Associates Degree or higher, or equivalent years of experience
1-2 years experience, preferred
Experience working with customers to solve technical computer problems. Some form of phone and helpdesk support
Excellent communication skills. Ability to work in a team and follow direction to the letter. Ability to handle stress and conflict professionally
Ability to work with people to solve technical problems, often in high pressure situations
Strong ability to learn new technologies and tools. Adaptability, flexibility and an attitude towards learning new skills
Demonstrated technical, analytical, organizational, communication, planning and writing skills
Orientation to detail and quality assurance a must
Problem solving skills. Ability to apply critical thinking to situations
Strong attention to detail, highly organized
Strong, empathetic verbal and written communication skills
Competent in organizational, time management skills
Demonstrates good judgment, problem solving and decision making skills
Preferred
Certifications: A+ preferred
Hands-on expertise with IT tech support preferred
Experience with Google Workspace, Windows, and Mac operating systems
Benefits
Massachusetts Earned Sick Time
Company
MASS MoCA
The Massachusetts Museum of Contemporary Art is a museum in a converted factory building complex located in North Adams, Massachusetts.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Andrew J. Coughlin
Senior People & Culture Partner (Sr. HRBP)
Blair Benjamin
Founder/Director, Assets for Artists & the Studios at MASS MoCA
Recent News
2025-06-24
2025-05-09
2025-05-07
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